Amanda Atwell
Flowery Branch,GA
Summary
Veterinary operations executive with expertise in regional leadership, workforce planning, and budget administration. Skilled in aligning medical and business priorities, coaching field leaders, and improving service standards. Proven ability to monitor KPIs, streamline processes, and strengthen partnerships between hospitals and corporate teams.
Overview
11
11
years of professional experience
Work History
Regional Vice President of Operations
Banfield Pet Hospital
, GA
01.2024 - 09.2026
- Coached field leaders to enhance service standards and strengthen team accountability
- Implemented streamlined operational processes across multiple veterinary hospitals to improve consistency
- Managed budgets, resource allocation, and expense controls for region
- Monitored and ensured compliance with veterinary policies, safety, and quality standards to uphold organizational integrity
- Collaborated with senior management to develop and implement business plans.
- Managed workforce development programs by evaluating, interpreting and enforcing human resource policies and regulations and developing industry training programs and conferences.
- Implemented innovative processes designed to streamline operations in the region.
Field Director
Banfield Pet Hospital
01.2021 - 01.2024
- Coached hospital leaders on staffing, scheduling, and service standards.
- Directed field operations across locations and aligned daily priorities.
- Collaborated with practice managers on budget planning and resource allocation.
- Reviewed hospital performance reports and identified operational gaps.
- Resolved field issues with regional teams and hospital staff.
- Monitored compliance with policies and veterinary care protocols.
- Resolved problems that arose during field operations by troubleshooting solutions quickly.
Practice Manager
Banfield Pet Hospital
01.2016 - 01.2021
- Oversaw daily operations and coordinated staff schedules to optimize workflow.
- Coordinated veterinary staff communication, task assignment, and hospital coverage.
- Supervised client service standards across front desk workflows.
- Provided leadership and guidance to the medical team in order to meet goals and objectives.
- Trained new team members on hospital policies and client care routines.
- Enforced compliance, safety, and medical record standards.
- Evaluated practice reports, budgets, and operational paperwork for accuracy and compliance.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
Skills
- Veterinary management
- Strategic planning
- Budget management
- Resource allocation
- Workforce planning
- KPI reporting
- Performance management
- Change management
- Executive leadership
- Conflict resolution
- Problem solving
- Succession planning
Timeline
Regional Vice President of Operations
Banfield Pet Hospital
01.2024 - 09.2026
Field Director
Banfield Pet Hospital
01.2021 - 01.2024
Practice Manager
Banfield Pet Hospital
01.2016 - 01.2021