BOB CLARK
New Lenox,USA
Summary
Regional Vice President of Operations with forward-thinking approach and strong track record of driving organizational success. Demonstrated ability to lead teams with assertive and proactive strategies, ensuring efficient operations and achieving ambitious goals. Skilled in fostering collaborative environment, articulating clear communication, and standing out as dynamic leader. Committed to continuous improvement and elevating overall performance in competitive landscape. Detail-oriented professional experienced in strategic planning, cost optimization, and team leadership. Proven track record of developing successful strategies and managing operations to achieve both short-term and long-term goals. Exceptional problem-solving and communication skills, with the ability to motivate and lead teams to success. Highly organized, proactive, and results-oriented, with experience in financial management, organizational development, and operational excellence.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Regional Vice President of Operations
COTG - A XEROX COMPANY
Bolingbrook, IL
02.2006 - 11.2024
- Led teams to drive operational excellence and deliver customer satisfaction
- Built positive relationships with external vendors through timely communication, negotiation, and collaboration for goods and services within budgetary limits
- Ensured compliance with all applicable laws and regulations related to operations activities such as safety standards
- Demonstrated strong leadership skills while managing a team of 150+ employees across multiple departments
- Interviewed and hired well-qualified personnel to add value and skills to talented team
- Spearheaded the development and implementation of new policies, procedures, and systems that improved operational efficiencies
- Created detailed reports highlighting successes, areas needing improvement, and recommendations for future action plans
- Utilized advanced problem-solving techniques to identify areas of improvement and develop cost-saving initiatives
- Analyzed performance data and identified opportunities for process optimization
- Submitted accurate quarterly forecasts to meet or exceed sales metrics
- Used benchmark data from internal and external sources to identify opportunities for improvement
- Set and implemented strategic goals and initiatives to align company with mission, values, and vision
- Effectively oversaw and managed the profit and law statement
Vice President of Operations
COTG - A XEROX COMPANY
Bolingbrook, IL
09.2014 - 11.2023
- Led teams to drive operational excellence and deliver customer satisfaction
- Maintained up-to-date knowledge of industry trends, regulatory changes, and best practices in order to remain competitive
- Fostered positive relationships with external vendors through timely communication, negotiation, and collaboration
- Served as valued partner to president and executive team to develop and execute holistic strategies
- Demonstrated strong leadership skills while managing a team of 50+ employees across multiple departments
- Identified potential risks associated with operations activities and developed mitigation strategies accordingly
- Represented business unit at external customer meetings and internal company functions, aiding business development
- Attended and participated in industry events, expanding knowledge, and relationships
- Developed and implemented effective strategies for organizational growth, increasing revenue by 20% in the first year of operation
- Designed innovative training programs to enhance employee competencies in line with organizational goals
- Negotiated and managed partnerships with vendors and suppliers
- Interviewed and hired well-qualified personnel to add value and skills to talented team
- Created detailed reports highlighting successes, areas needing improvement, and recommendations for future action plans
- Spearheaded the development and implementation of new policies, procedures, and systems that improved operational efficiency by 15%
- Owned strategy development and execution to overcome obstacles and exceed goals
- Assisted in creating comprehensive business continuity plans that ensured maximum uptime during emergency situations
- Effectively communicated expectations regarding quality assurance processes throughout the organization
- Provided strategic direction to support long-term business objectives while maintaining focus on short-term results
- Utilized advanced problem-solving techniques to identify areas of improvement and develop cost-saving initiatives
- Designed and executed recruiting strategies to attract and hire qualified candidates
- Conducted regular meetings with stakeholders to review project status updates and address any issues or concerns
- Monitored budget expenditures to ensure compliance with financial targets set by senior management
- Analyzed performance data and identified opportunities for process optimization
- Developed meaningful partnerships with key customers resulting in increased customer satisfaction ratings
- Established and maintained continuous improvement culture by optimizing processes and systems
- Automated processes to improve customer experiences
- Ensured compliance with all applicable laws and regulations related to operations activities such as safety standards
- Designed and implemented financial strategies to maximize profits
- Demonstrated and supported continuous improvement and growth mindset
- Organized and guided activities such as sales promotions requiring coordination with other department managers
- Coordinated and directed financial or budget activities to fund operations, maximize investments, or increase efficiency
- Established and implemented departmental policies, goals, objectives and procedures in conjunction with board members, organization officials, and staff members
- Collaborated with stakeholders to develop long-term strategic plans for growth
- Facilitated open communication between departments to improve collaboration among teams
- Reviewed financial statements, sales reports, and other performance data to measure productivity
- Directed administrative activities directly related to making products or providing services
- Utilized data analytics techniques to identify areas for improvement
- Directed and coordinated activities of businesses or departments concerned with production, pricing, sales, or distribution of products
- Set prices and credit terms for goods and services, based on forecasts of customer demand
- Designed innovative approaches to optimize workflow, streamline procedures, and enhance customer service satisfaction levels
- Monitored suppliers to efficiently provide needed goods and services within budgetary limits
- Led cross-functional projects that improved operational efficiency
- Established and monitored KPIs to optimize company performance
- Developed and implemented effective strategies to reduce costs while maintaining quality standards
- Analyzed data from financial reports to identify areas of improvement in business operations
- Submitted accurate quarterly forecasts to meet or exceed sales metrics
- Used data analytics and insights for driving change and making decisions
- Implemented Lean Six Sigma principles resulting in significant reduction in production costs without compromising quality
- Used benchmark data from internal and external sources to identify opportunities for improvement
- Established key performance indicators to measure progress towards goals
- Prepared staff work schedules and assigned specific duties
- Spearheaded multiple projects from concept through completion while successfully managing budgets and timelines on each project
- Set and implemented strategic goals and initiatives to align company with mission, values, and vision
Director of Operations
COTG - A XEROX COMPANY
Bolingbrook, IL
02.2006 - 09.2014
- Collaborated with team members on projects, delegated tasks as necessary, and managed expectations accordingly
- Planned and monitored day-to-day running of business to facilitate smooth progress
- Managed the development of staff by providing guidance, feedback and support when needed
- Analyzed current operational processes and performance, recommending solutions for improvement
- Analyzed existing processes, identified areas for improvement and created new procedures to optimize workflow
- Organized team meetings to keep staff members up-to-date with organizational changes
- Monitored key performance indicators to support organizational objectives
- Developed processes to monitor performance and identify potential areas of improvement
- Coordinated activities between multiple departments in order to achieve organizational objectives
- Reviewed financial information and adjusted operational budgets to promote profitability
- Formulated and implemented plans and policies to reduce operational costs and improve efficiency
- Cultivated relationships with external vendors and suppliers to facilitate optimal supply chain management
- Created and implemented departmental procedures and policies to improve quality control and establish workflow timelines
- Evaluated overall performance by gathering, analyzing, and interpreting data and metrics
- Managed procurement processes and coordinated material and resource allocation
- Created reports outlining performance metrics and presented recommendations to senior management
- Coordinated with department managers to support seamless implementation of operational strategies
- Liaised with superiors to make decisions for operational activities and set strategic goals
- Spearheaded new departmental protocols and procedures to achieve compliance with all regulatory requirements
- Established effective communication channels with internal departments to ensure cohesive operations
- Maximized efficiency and productivity through extensive process analysis and interdepartmental collaboration
- Implemented risk mitigation strategies across all operations functions to minimize potential losses
- Utilized data-driven analysis to identify opportunities for cost savings and improved productivity
- Prepared financial analysis for contract negotiations and product investment decisions
- Demonstrated and supported continuous improvement and growth mindset
- Prepared staff work schedules and assigned specific duties
- Spearheaded multiple projects from concept through completion while successfully managing budgets and timelines on each project
- Facilitated open communication between departments to improve collaboration among teams
- Set and implemented strategic goals and initiatives to align company with mission, values, and vision
- Designed innovative approaches to optimize workflow, streamline procedures, and enhance customer service satisfaction levels
- Reviewed financial statements, sales reports, and other performance data to measure productivity
- Established and monitored KPIs to optimize company performance
- Led cross-functional projects that improved operational efficiency
- Developed and implemented effective strategies to reduce costs while maintaining quality standards
- Collaborated with stakeholders to develop long-term strategic plans for growth
- Directed administrative activities directly related to making products or providing services
- Analyzed data from financial reports to identify areas of improvement in business operations
- Directed and coordinated activities of businesses or departments concerned with production, pricing, sales, or distribution of products
- Monitored suppliers to efficiently provide needed goods and services within budgetary limits
- Utilized data analytics techniques to identify areas for improvement
Education
Associate in Applied Science (A.A.S.) - Electronics
DeVry University
Lombard02.1988
Business Program - Business Management
Prairie State College
Chicago Heights04.1985
Skills
- Strategic planning and execution
- Safety management
- Operations management
- Hiring and onboarding
- Problem solving
- Attention to detail
- Multitasking abilities
- Effective leader
- Customer service management
- Inventory tracking and management
- Performance evaluation and monitoring
- Customer retention
- Inventory control
- Efficiency and Cost Control
- Logistics management
- Workforce planning
- Corporate communications
- Staff training and development
- Operational excellence
- Organizational development
- Purchasing and planning
- Cross-functional team management
- Budget control
- Supply chain oversight
- Strategy development
- Business process reengineering
- Facilities management
- Succession planning
- Operations oversight
- Capital spending
- Growth management
- Business development
- Performance analysis
- Leadership training
- Cost analysis and savings
- Financial controls implementation
- Business administration
- Process improvements
Certification
Management Leadership, Global Leadership Institute-General Management Course
References
References available upon request
Awards
- Beyond The Call of Duty
- Admin Manager of the Year
- Global leader
Timeline
Vice President of Operations
COTG - A XEROX COMPANY
09.2014 - 11.2023
Regional Vice President of Operations
COTG - A XEROX COMPANY
02.2006 - 11.2024
Director of Operations
COTG - A XEROX COMPANY
02.2006 - 09.2014
Associate in Applied Science (A.A.S.) - Electronics
DeVry University
Business Program - Business Management
Prairie State College
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