Amanda Avila
Panera Bread
2075 Ogilby Rd,IA
13
years of professional experience
Adaptable leader with a strong background in customer service and employee development. Known for effective communication and relationship-building skills, contributing to team success and improved customer experiences.
Work History
Manager
12 Years 8 Months- Multiple promotions - Catering Coordinator, Shift Lead, Assistant Manager
- Operated POS systems to enhance customer service.
- Handled large quantities of cash
- Experience with Inventory
- Experience with employee scheduling
- Worked with Headsets to service customers in the Drive Thru
- Training Specialist
- Handled onboarding and orientation for new hires
- In charge of switching out Point of Purchase items, like menu boards and promotional items
- Experience with Marketing with Catering clients
- ServSafe Certified
- Traveled to assist with opening new locations
- Traveled to cover management shifts
Education
No Degree - Esthetics
- Placed 1st in Cosmetology Total Look competition
- Placed 1st in Esthetics Total Look Competition
- Placed 2nd in Capri College 50th anniversary competition
- Studied multiple areas including, Anatomy, Chemistry, Infection control, Product safety, Client management and Retail
- Involved with a few community events through the school
Skills
Customer service
Team leadership
Training development
Task delegation
Decision-making
Time management
Computer skills
Problem-solving
Adaptability
Effective communication
Communication skills
Conflict resolution
Relationship building
Positive attitude
Timeline
Manager
Panera Bread
01.2014 - CurrentRead More
Capri College
No Degree from Esthetics
Read More