Amanda Azure
Summary
Self-motivated professional highly experienced in guest services and medical office settings. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. I'm a very quick learner that's Outgoing and professional when greeting and communicating with others to maintain positive and productive atmosphere.
Overview
21
21
years of professional experience
3
3
years of post-secondary education
Work History
Front desk Receptonist
Agape Pain Management and Anesthesia
Las Cruces
06.2023 - 05.2026
- Greeted patients warmly and maintained a professional front desk environment.
- Greeted customers warmly and made them feel welcome.
- Streamlined appointment scheduling using electronic health record systems to enhance patient access.
- Answered phone calls, addressing inquiries and directing them to appropriate staff.
- Insurance verification and eligibility
- Managed incoming calls by directing callers to the correct personnel and documenting messages.
- Ensured accurate processing of insurance eligibility and copays for patients.
- Collected patient information and verified insurance details for accurate processing.
- Facilitated clear communication between medical staff and patients to improve service delivery.
- Maintained cleanliness and organization of the reception area for optimal patient experience.
- Assisted in managing patient flow during busy clinic hours to reduce wait times.
- Managed filing paperwork and updating patient records to maintain accurate and organized documentation.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Handled payment processing and provided customers with receipts and proper bills and change.
Housekeeping
Sagecrest Nursing Home
Las Cruces
05.2014 - 10.2015
- Performed general housekeeping duties such as sweeping floors, cleaning workstations.
- Performed light housekeeping duties including laundry and meal preparation.
- Performed housekeeping duties, including laundry, vacuuming and dusting.
- Coordinated housekeeping staff schedules and assignments.
- Stocked housekeeping carts with supplies necessary for cleaning tasks.
Medical Records and Health Information Technician
Rio Grande Medical Group
Las Cruces, NM
01.2007 - 09.2008
- Processed medical documentation using electronic health record systems.
- Reviewed and updated patient information for compliance with regulations.
- Maintained accurate and confidential patient health records to support quality care.
- Assisted healthcare providers in retrieving necessary medical records.
- Collaborated with medical staff to enhance documentation practices and ensure compliance.
- Ensured data integrity by verifying entries and correcting discrepancies.
- Facilitated release of confidential health information in accordance with established procedures to safeguard patient privacy.
Medical records/receptionist
Family Care Associates
Las Cruces
02.2005 - 06.2007
- Managed patient records and ensured accurate data entry in electronic systems.
- Coordinated with healthcare staff to organize patient information and documentation.
- Assisted patients with inquiries regarding their medical records and appointment scheduling.
Education
Phycology
New Mexico State University
Las Cruces, NM 04.2026 - 06.2026
Early Childhood Care And Education
New Mexico State University
Las Cruces, NM 03.2023 - 06.2026
Aztec Homeschool
Albuquerque , NMSkills
- Appointment scheduling
- Patient communication
- Electronic health records
- Insurance verification
- Health record management
- HIPAA certified
- CPR certified
- Visitor registration
- Calendar management
- Data entry accuracy
- Data entry
- Document management
- Payment processing
- Billing support
- Call management
- Email correspondence
- Phone etiquette
- Team collaboration
- Customer service
- Conflict resolution
- Issue handling
- Data confidentiality
- Filing
- Package management
- Telephone etiquette
Timeline
Phycology
New Mexico State University
04.2026 - 06.2026
Front desk Receptonist
Agape Pain Management and Anesthesia
06.2023 - 05.2026
Early Childhood Care And Education
New Mexico State University
03.2023 - 06.2026
Housekeeping
Sagecrest Nursing Home
05.2014 - 10.2015
Medical Records and Health Information Technician
Rio Grande Medical Group
01.2007 - 09.2008
Medical records/receptionist
Family Care Associates
02.2005 - 06.2007
Aztec Homeschool