Amanda Baker
Temple,TX
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Customer-oriented with over 15 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
18
18
years of professional experience
1
1
Certification
Work History
General Manager
Schlotzsky's Austin Eatery
01.2006 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, and schedules.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Formulated policies and procedures to streamline operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Trained new employees on proper protocols and customer service standards.
Education
GED -
Temple High School
Temple, TX07.2024
Skills
- Profit and Loss Accountability
- Microsoft Office
- Microsoft Internet Explorer
- Delphi Technology
- IBM Cognos Impromptu
- Intuit QuickBooks
- Financial Forecasting
- Microsoft Windows
- Employee Scheduling
- Google Docs
- Microsoft Outlook
- Microsoft Excel
- Adobe Systems Adobe Acrobat
Certification
- Serve Safe Certified
Timeline
General Manager
Schlotzsky's Austin Eatery
01.2006 - Current
GED -
Temple High School
Similar Profiles
Kristina WrightKristina Wright
General Manager at Schlotzsky's Austin EateryGeneral Manager at Schlotzsky's Austin Eatery
Jeremy ScottJeremy Scott
Kitchen Team Leader at Schlotzsky's Austin EateryKitchen Team Leader at Schlotzsky's Austin Eatery
Douglas MatthewsDouglas Matthews
Restaurant Manager at Schlotzsky's Austin EateryRestaurant Manager at Schlotzsky's Austin Eatery
John GarzaJohn Garza
Assistant Manager at Strickland Brothers 10 Minute Oil ChangeAssistant Manager at Strickland Brothers 10 Minute Oil Change
JACQUELINE STINEJACQUELINE STINE
Barista at Be Kind CoffeeBarista at Be Kind Coffee