Amanda Ballew
Aurora
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Need a remote position due to family requirements.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
Work History
Senior Resolution Med-D Aetna/ Caremark
Caremark LLC
Solon
10.2018 - 03.2026
- Resolved conflicts by assisting members with medication-related issues in a supportive environment.
- Collaborated with diverse coworkers to achieve team objectives and effectively resolve product and service-related issues.
- Executed day-to-day duties with precision, ensuring compliance with operational standards.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Trained, educated, shadowing both live and via computer, assisted new employees
Customer Service Representative
Complete Appliance Repair And Service
Warrensville Heights
10.2017 - 08.2018
- Assisted customers with appliance issues and service inquiries.
- Coordinated service appointments and technician schedules for timely repairs.
- Resolved customer complaints effectively, ensuring satisfaction with services provided.
- Maintained detailed records of customer interactions and service requests.
- Collaborated with repair technicians to ensure seamless service delivery.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Head Hunter
Employ-Temps
Cuyahoga Falls
05.2016 - 09.2017
- Conducted candidate interviews to assess qualifications and fit for client roles.
- Developed strong relationships with clients to understand hiring needs and company culture.
- Utilized applicant tracking systems to manage candidate pipelines effectively.
- Coordinated recruitment processes, ensuring timely communication with candidates and clients.
- Sourced candidates through various platforms, including job boards and social media networks.
- Collaborated with hiring managers to refine job descriptions and requirements for positions.
- Provided guidance to candidates on interview preparation and career opportunities.
- Explained job duties, compensation and benefits to potential candidates.
- Utilized social media platforms such as LinkedIn, Twitter, and Facebook for sourcing potential candidates.
- Developed and maintained relationships with clients to ensure successful job placements.
- Reviewed applications received against listed qualifications before forwarding them to the appropriate departments.
Management
Macy's
Eatontown
09.2009 - 02.2016
- Prepared weekly inventory reports for management review
- Developed data-driven reports for management review.
- Created project performance reports for management review.
- Communicated project updates regularly with upper management.
- Utilized appropriate behavior management strategies when needed.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
Education
Completed Two Years - Marine Biology
Eckerd College
08.1992 - 04.1994
Hawken School
Gates Mills , OhSkills
- Medication management
- Compliance assurance
- Conflict resolution
- Candidate sourcing
- Patient advocacy
- Team collaboration
- Problem solving
- Effective communication
- Employee training
- Attention to detail
- Communication
- Active listening
- Microsoft Word
- Regulatory compliance
- Quality assurance
- Patient advocacy
Timeline
Senior Resolution Med-D Aetna/ Caremark
Caremark LLC
10.2018 - 03.2026
Customer Service Representative
Complete Appliance Repair And Service
10.2017 - 08.2018
Head Hunter
Employ-Temps
05.2016 - 09.2017
Management
Macy's
09.2009 - 02.2016
Completed Two Years - Marine Biology
Eckerd College
08.1992 - 04.1994
Hawken School