Amanda Barnes
Manchester
Summary
Dynamic Emergency Services Specialist with a proven track record at ABCAP, excelling in client support, data entry, and organizational efficiency. Recognized for reliability, strong multitasking abilities, and clear communication. Skilled at managing client inquiries, processing applications, and delivering excellent customer service while meeting deadlines. Seeking to leverage administrative expertise in a fast-paced office environment.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Addiction Outreach
06.2025 - Current
- Answering multi line phones and scheduling appointments.
- Managed scheduling and communication for the medical provider so that everything is ready before they see the patient. Run insurance eligibility and collect payments.
- Maintained filing systems, improving accessibility of critical documents and records.
- Prepared end of the day reports.
- Maintained office inventory and kept the necessary supplies ordered.
Emergency Services Specialist
ABCAP
11.2023 - 06.2025
- Interview clients to determine income eligibility.
- Answer incoming calls and provide client support.
- Process energy applications and assist clients in signing up for percentage-based programs.
- Execute tasks within time and budget requirements.
Customer Service Representative
Consumer Cellular
06.2020 - 10.2023
- Maintained a high level of professionalism while assisting customers.
- Handled complaints and inquiries with courtesy and efficiency.
- Managed customer accounts and ensured records were accurate and up to date.
- Processed payments, advised on equipment options, and provided troubleshooting support.
Clerk
Harovers
03.2020 - 06.2020
- Maintained the store stock as well as keeping everything well organized.
- Helped customers find what they were needing and checked them out.
- Kept track of the lottery daily .
Education
High School Diploma -
Manchester High School
Manchester, OH05-1998
Skills
- Customer Support & Client Relations
- Data Entry & Records Management
- Multitasking & Time Management
- Reliability & Professionalism
- Scheduling & Calendar Management
- Document Management
- Clear Oral/Written Communication
Timeline
Administrative Assistant
Addiction Outreach
06.2025 - Current
Emergency Services Specialist
ABCAP
11.2023 - 06.2025
Customer Service Representative
Consumer Cellular
06.2020 - 10.2023
Clerk
Harovers
03.2020 - 06.2020
High School Diploma -
Manchester High School
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