Open To Work
Stephanie Jowett
Sarasota,FL
Work Preference
Summary
Dynamic professional with a proven track record in administrative and customer support, excelling in issue resolution and enhancing client satisfaction. Known for thriving in collaborative environments and adapting seamlessly to evolving demands, consistently delivering impactful results. Expertise includes communication, problem-solving, and leveraging CRM software to optimize operations while maintaining a reliable, results-driven approach. Recognized for improving customer satisfaction and streamlining support processes through strong collaboration and empathetic communication skills.
Overview
13
13
years of professional experience
Work History
Assistant
Wolfe Pack Construction
06.2021 - Current
- Managed 30+ daily customer inquiries via phone and email while maintaining 98% accuracy in data entry.
- Assisted management with scheduling, operational support, and cross-department communication.
- Maintained accurate logs and documents, improving efficiency and customer satisfaction.
- Streamlined communication between contractors and clients to enhance collaboration and project efficiency.
Maintenance Assistant
Nixon's Fruit Farms
10.2020 - 05.2021
- Organized storage and inventory, improving operational workflow.
- Provided professional customer engagement and problem-solving support.
- Conducted routine inspections to ensure equipment functionality and safety compliance.
- Performed preventative maintenance on machinery to minimize downtime and extend lifespan.
Intern/Substance Abuse Counselor
New Life Recovery Center
12.2013 - 09.2015
- Developed and facilitated treatment plans for 15-25 clients, tracking progress and outcomes.
- Coordinated care with professionals and resources, ensuring comprehensive support.
- Maintained accurate records to meet regulatory and insurance requirements.
- Supported client intake processes by gathering essential information and documenting case histories.
- Assisted in organizing group therapy sessions, fostering a supportive environment for participants.
Receptionist
Elements Massage
12.2012 - 08.2013
- Managed client calls, scheduling, and records while maintaining professionalism.
- Assisted with administrative tasks, onboarding, and documentation accuracy.
- Managed front desk operations, ensuring efficient appointment scheduling and client flow.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Education
CADC - Substance Abuse Counseling
NJ Prevention Network
Associate of Applied Science - Psyhology
University of Phoenix
Associate of Science - Business Administration
Passaic County Community College
Cosmetology
Capri Institute
High School Diploma -
Butler High School
Skills
- Customer Support & Client Relations
- Client Onboarding & Communication
- Data Entry & Database Management
- Microsoft Office Suite & Excel
- Operational Support & Workflow Improvement
- Meeting Scheduling & Calendar Management
- Attention to Detail & Time Management
- Creative Problem-Solving & Multitasking
Accomplishments
- Developed Excel-based inventory tracking systems to improve operational efficiency.
- Supervised and coordinated small teams to achieve business goals.
- Successfully managed multiple projects and deadlines while maintaining accuracy.
- Applied creative problem-solving to improve workflow and client satisfaction.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Personal Information
Title: Remote Administrative & Customer Support Specialist
Quote
Challenges fuel growth.
Timeline
Assistant
Wolfe Pack Construction
06.2021 - Current
Maintenance Assistant
Nixon's Fruit Farms
10.2020 - 05.2021
Intern/Substance Abuse Counselor
New Life Recovery Center
12.2013 - 09.2015
Receptionist
Elements Massage
12.2012 - 08.2013
CADC - Substance Abuse Counseling
NJ Prevention Network
Associate of Applied Science - Psyhology
University of Phoenix
Associate of Science - Business Administration
Passaic County Community College
Cosmetology
Capri Institute
High School Diploma -
Butler High School