Amanda Bartram
Saint Clair,MO
Summary
Accomplished in elevating operational efficiencies and reducing waste, I significantly enhanced team performance and customer satisfaction at OPAA! Food Management. My expertise in inventory management and safe food handling, combined with a talent for mentoring, propelled substantial growth and compliance, showcasing a blend of hard and soft skills pivotal for success.
Overview
13
13
years of professional experience
Work History
Director of Nutrition Services
OPAA! Food Management
St. Clair, MO
07.2024 - Current
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Developed unique events and special promotions to drive sales.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Evaluated program effectiveness using data-driven metrics and made necessary adjustments accordingly.
- Reduced food waste through the implementation of effective inventory management and procurement strategies.
- Increased staff productivity by providing continuous training, performance feedback, and professional development opportunities.
Cashier
Chartwells Schools Dining Services
08.2018 - 06.2019
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Used POS system to enter orders, process payments and issue receipts.
- Welcomed customers and helped determine their needs.
- Learned duties for various positions and provided backup at key times.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Stocked, tagged and displayed merchandise as required.
Senior Director of Nutrition Services
OPAA! Food Management
Saint Clair, MO
11.2023 - 07.2024
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Directed design and execution of business transformation initiatives to drive performance, profit optimization and growth opportunities.
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Implemented cost-saving measures through effective resource allocation and budget management.
- Increased employee satisfaction, providing regular coaching and feedback sessions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
Assistant Director of Nutrition
OPAA! Food Management
Saint Clair, MO
11.2020 - 11.2023
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Developed unique events and special promotions to drive sales.
- Evaluated program effectiveness using data-driven metrics and made necessary adjustments accordingly.
- Reduced food waste through the implementation of effective inventory management and procurement strategies.
- Expanded catering services to include off-site events, generating additional revenue streams for the organization.
Kitchen Manager
OPAA! Food Management
07.2019 - 11.2020
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Boosted team morale and performance through effective leadership and training programs.
- Improved customer satisfaction with timely and accurate food delivery.
- Reduced food waste significantly, carefully managing inventory and implementing sustainability practices.
Cosmetologist
A Cut to Perfection
Coalinga, CA
03.2012 - 06.2018
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Applied makeup to clients for special occasions to meet requirements.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Processed payments, entering sales in register for prompt customer service.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Styled hair, makeup and nails for customers for special events and occasions.
- Offered professional cuts, color services and extensions to salon customers.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
Reset Lead
Kmart, Sears Holding
Coalinga, CA
04.2012 - 04.2016
- Enhanced overall store appearance by effectively executing reset projects and maintaining merchandise presentation standards.
- Reduced out-of-stock situations by ensuring accurate inventory counts during resets and timely communication with supply chain partners.
- Developed strong relationships with vendors to ensure seamless integration of new product lines into existing store layouts during resets.
- Led a team of reset associates to successfully complete major store remodels within tight deadlines.
- Managed efficient execution of promotional displays, resulting in increased customer interest and purchase rates of featured products.
- Trained new hires in proper reset techniques and procedures, increasing overall team efficiency and reducing onboarding time.
- Monitored and replenished display inventory and restructured according to available stock.
- Organized store merchandise racks by size, style, and color.
- Collaborated with store managers to determine best placement for merchandise displays.
- Created visual displays to highlight new and featured products.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Increased sales through effective space allocation and product placement during store resets.
- Conducted regular audits of completed resets to verify accuracy, adherence to planograms, and overall presentation quality.
- Changed shelves, racks, and displays to meet new schematic designs.
- Minimized out-of-stock instances by closely monitoring inventory levels and promptly replenishing sold items.
- Built fixtures according to plan to effectively display new store merchandise.
Education
Cosmetology Liscense - Cosmetology
Manchester Beauty College
Fresno03.2011
Skills
- Operational Efficiency
- Food presentation
- Waste Reduction
- Cost Control
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Reliable and Responsible
- Attention to Detail
- Organizational Skills
- Team Leadership
- Decision-Making
- Relationship Building
- Coaching and Mentoring
- Inventory Control
- Time management abilities
- Inventory Management
- Safe Food Handling
Accomplishments
- President Circle 2023-2024
- Won re-bid account 2024
- Serv Safe
- CTD District
- SEED graduate
- Leadership Academy graduate
Timeline
Director of Nutrition Services
OPAA! Food Management
07.2024 - Current
Senior Director of Nutrition Services
OPAA! Food Management
11.2023 - 07.2024
Assistant Director of Nutrition
OPAA! Food Management
11.2020 - 11.2023
Kitchen Manager
OPAA! Food Management
07.2019 - 11.2020
Cashier
Chartwells Schools Dining Services
08.2018 - 06.2019
Reset Lead
Kmart, Sears Holding
04.2012 - 04.2016
Cosmetologist
A Cut to Perfection
03.2012 - 06.2018
Cosmetology Liscense - Cosmetology
Manchester Beauty College