Excel
Hi, I’m
Amanda Baughan
Manager, Learning & Development
St. Cloud,FL
Summary
Experienced Insightful Manager skilled in collaborating with brand leadership to design and implement impactful training strategies that drive sales, boost profitability, and enhance the overall guest and team member experience. Demonstrated expertise in providing dedicated brand support across diverse roles, streamlining operations, and spearheading effective development strategies for both team members and managers. Took a leadership role in crafting and executing strategic initiatives to optimize turnover, sales, and profitability for the brand.
Overview
13
years of professional experience
1
Language
Work History
Darden Restaurants - Yard HouseOrlando, FL
Manager, Training & Development
01.2021 - Current
Job overview
- Aligns training and development programs with brand strategy and goals to increase in frontline operational efficiency.
- Implements innovative training strategies that improve the relevance and effectiveness of frontline operations, leading to improved guest satisfaction results.
- Designs and delivers comprehensive in-class and online courses, to increase in employee knowledge retention.
- Monitors compliance training meticulously during training, resulting in a 40% improvement in completion rates.
- Develops targeted training plans tailored to departmental needs and objectives to increase in employee productivity.
- Identifies employee weaknesses through data analysis, leading to the introduction of new training courses to amplify brand strategies.
Revitalizes training programs, resulting in a 31% reduction in employee turnover.
Darden Restaurants - Yard HouseOrlando, FL
Manager, Operations Excellence
06.2019 - 01.2021
Job overview
- Cultivated strong relationships with systems vendor partners and IT, resulting in the delivery of high-quality and cost-effective Ops solutions.
- Efficiently managed resources (people, materials, time) to ensure deliverables were completed within scope, on schedule, and within budget.
- Established clear targets and objectives, effectively communicating them to over 80 restaurant teams.
- Conducted daily management of systems (Dash, KDS, Dine Time, Shopper Reports, HotSchedules, etc.), ensuring up-to-date functionality and optimal performance for operators.
- Analyzed business performance to identify areas of improvement
- Lead the oversight of all YH technology systems, resulting in a 25% increase in operating system effectiveness and efficiencies.
Darden Restaurants - Yard HouseIrvine, CA
Manager, New Restaurant Opens
03.2014 - 06.2019
Job overview
- Seasoned New Restaurant Opening Manager adept at overseeing all aspects of a successful restaurant launch, from concept development to execution and operational management.
- Demonstrated ability to meticulously plan and coordinate pre-opening activities, including hiring and training staff, creating menus, and establishing vendor partnerships.
- Exceptional leadership skills to effectively manage a team during the opening phase, fostering a positive and cohesive work environment while ensuring high standards of service and efficiency.
- Proven track record of implementing effective marketing and promotional strategies to generate buzz and attract a loyal customer base, resulting in a successful opening and sustained business growth.
- Strong financial acumen to develop and manage budgets, optimize cost control measures, and drive profitability from the early stages of the restaurant's operation.
- Detail-oriented and proactive problem solver with a focus on delivering exceptional guest experiences, resolving issues promptly, and continuously improving operations to meet and exceed customer expectations.
Yard HouseIrvine, CA
Assistant General Manager, Training Supervisor
08.2010 - 03.2014
Job overview
- Assessed new employee skills and strengths to provide customized training.
- Managed team schedule with eye for coverage needs and individual strengths.
- Motivated, trained, and disciplined employees to maximize performance.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Integrated technology resources into courses to diversify instruction.
- Selected or wrote appropriate curriculum for specific course topics.
Yard HouseBrea, CA
Manager
06.2010 - 09.2010
Job overview
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Managed and motivated employees to be productive and engaged in work.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Skills
Strategic planning
Online instruction
Project Management
Curriculum Creation
Accomplishments
- Achieved a 90% adoption rate when introducing Ziosk pay at the table technology
- Achieved 84.8% turnover rate by strengthening our training and retention strategy
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 26 in the integration of QSRIdentity Software to introduce Dine Time and Connect Smart Kitchen
- Supervised team of 150+ team members at New Restaurant Openings
Software
InDesign
Rise 360
Sum Total Learning Platform
Canva
Timeline
Manager, Training & Development
Darden Restaurants - Yard House
01.2021 - Current
Manager, Operations Excellence
Darden Restaurants - Yard House
06.2019 - 01.2021
Manager, New Restaurant Opens
Darden Restaurants - Yard House
03.2014 - 06.2019
Assistant General Manager, Training Supervisor
Yard House
08.2010 - 03.2014
Manager
Yard House
06.2010 - 09.2010