Amanda Baumgarten
Austin,TX
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
13
13
years of professional experience
Work History
Digital Marketing Coordinator
Self Employed Web
09.2022 - Current
- Coordinated promotional events both online and offline to increase brand awareness among target audiences.
- Stayed up-to-date with industry trends and best practices to continuously improve digital marketing initiatives.
- Implemented A/B testing on various channels to identify best-performing tactics and optimize campaign performance.
- Used Adobe Creative Suite to design promotional materials, search engine marketing advertisements and mobile advertisements.
Customer Service Representative
DMOS Collective
02.2022 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Recovery Mentor
Camden Case Management
03.2019 - 09.2023
- Developed strong rapport with local service providers to enhance collaboration efforts on behalf of clients.
- Cultivated a safe space for clients to openly discuss thoughts, feelings, and concerns without judgment or fear of repercussion.
- Implemented crisis intervention strategies when necessary for at-risk individuals.
- Supported families in understanding addiction and recovery processes, facilitating productive conversations between loved ones.
Server
The Brick House Restaurant
12.2011 - 08.2013
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Associate of Arts - Communication Studies
Santa Monica College
Santa Monica, CA08.2019
Skills
- Relationship Building
- Customer Service
- Detail Oriented
- Creative Problem-Solving
Timeline
Digital Marketing Coordinator
Self Employed Web
09.2022 - Current
Customer Service Representative
DMOS Collective
02.2022 - 09.2023
Recovery Mentor
Camden Case Management
03.2019 - 09.2023
Server
The Brick House Restaurant
12.2011 - 08.2013
Associate of Arts - Communication Studies
Santa Monica College
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