Amanda Bearden
Buda,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Domestic Engineer
The Bearden Household
Buda, TX
01.2009 - Current
- Anticipated the household's needs and proactively addressed them to minimize disruptions or inconveniences.
- Performed cleaning and organization duties.
- Managed financial operations for household of 5 members.
- Tended to childcare responsibilities when necessary with empathy and attentiveness towards each child''s unique needs or interests.
- Scheduled appointments for medical, dental, and self-care needs.
- Managed financial matters for the household, including budgeting, bill payments, and expense tracking.
- Handled various administrative tasks on behalf of the household such as correspondence, document management, and filing systems.
- Coordinated travel arrangements for family vacations, business trips, or special events to ensure seamless experiences.
- Coordinated meals for all family members with focus on catering to dietary restrictions.
- Oversaw maintenance projects within the home to address necessary repairs or desired improvements promptly.
Housekeeper
Casa Kenwood Guesthouses
Austin, TX
08.2016 - 08.2019
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Adhered to professional house cleaning checklist.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Verified cleanliness and organization of storage areas and carts.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Washed and put away kitchen dishes, utensils and glassware.
- Sorted, laundered and put away various laundry items.
Premier On-Premise Sales Representative, Wine & Spirits
Southern Glazer's Wine & Spirits
Austin, TX
10.2014 - 03.2016
- Developed territory management plans to optimize time allocation and maximize sales results.
- Addressed customer concerns promptly and professionally, resolving issues efficiently while maintaining satisfaction levels.
- Implemented data-driven approach to analyzing sales trends, enabling informed decision-making on future initiatives.
- Achieved consistent growth in market share by monitoring competitor activity and adjusting strategies accordingly.
- Conducted regular client visits to maintain relationships, foster loyalty, and identify new opportunities for revenue growth.
- Performed regular reviews of account portfolios to identify upselling opportunities that led to increased revenues.
- Increased sales by establishing and maintaining strong relationships with key clients.
Server
Eddie V’s Edgewater Grille
Austin, TX
09.2009 - 11.2014
- Corporate trainer
- Increased repeat business by developing rapport with regular patrons and providing consistently outstanding service.
- Streamlined service processes through effective communication with event managers, chefs, and other staff members involved in executing events successfully.
- Demonstrated a strong work ethic and punctuality, contributing to overall team success through positive attitude and dedication to the role.
- Managed high-pressure situations gracefully during peak hours, maintaining composure while serving multiple tables simultaneously.
- Assisted in training new servers, helping them develop strong work habits and excellent customer service skills.
- Enhanced guest satisfaction by providing attentive and personalized service during banquet events.
- Supported event planning and management teams in creating memorable experiences for clients through exceptional service.
- Provided friendly, courteous service to create memorable moments for guests.
- Set up banquet tables and chairs based on event requirements.
Assistant Manager
Curra’s Grille/Senor Buddy’s
Austin, TX
04.2008 - 10.2009
- Assistant manager
- Only other manager owned the business
- Trained employees
- Opened and closed the store
- Prepared and took all daily deposits to the bank
- Ordered and received all of the following (but not limited to): tobacco, grocery, retail items, paper goods, wine/beer, coffee, ice, beverages, change, and miscellaneous items
- Entered new products into POS system and updated pricing.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Wine Consultant
Springdale Liquor Association
Springdale, AR
04.2007 - 11.2007
- Buyer for 7 liquor stores, working in both a retail and wholesale environment
- Hosted wine parties and wine dinners
- Taught wine training/education classes for multiple restaurant employees (accounts).
- Increased customer satisfaction by providing personalized wine recommendations based on individual tastes and preferences.
- Organized and conducted wine tasting events to generate interest in new products and drive sales.
- Provided staff training on wine knowledge and sales techniques, resulting in increased team performance and revenue growth.
- Increased repeat business by cultivating lasting relationships with clients through attentive service and genuine rapportbuilding.
- Developed strong relationships with distributors, negotiating favorable pricing for the store and ensuring a diverse selection of wines.
- Enhanced store reputation through exceptional customer service, extensive knowledge of wine varieties, and attention to detail.
Server
III Forks Prime Steakhouse
Austin, TX
10.2006 - 04.2007
- Opened downtown location
- Attended all liquor/spirits/wine classes provided.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Showcased extensive knowledge of menu items, offering adept recommendations to suit individual preferences.
Server and Trainer
Truluck’s Steaks, Seafood, & Crab
Austin, TX
03.2004 - 10.2006
- Represented company at countless wine tastings
- Trained new employees
- Helped manage POS (Aloha) system for store and trained managers and employees to use it.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
- Implemented upselling techniques, boosting overall revenue for the restaurant.
- Provided coaching and mentoring to employees.
Education
Meditation Teacher - Meditation Teacher Training
Practice Yoga
Austin, TX03.2023
RYT 200 - Yoga Therapy And Teacher Training
Yoga Yoga
Austin, TX12.2017
Sommelier, Level 1 - Wine Steward
Court of Master Sommeliers
Austin, TX08.2006
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Dependable and Responsible
Certification
Birth Doula
Yoga Teacher
Meditation Teacher
Sommelier
Timeline
Housekeeper
Casa Kenwood Guesthouses
08.2016 - 08.2019
Premier On-Premise Sales Representative, Wine & Spirits
Southern Glazer's Wine & Spirits
10.2014 - 03.2016
Server
Eddie V’s Edgewater Grille
09.2009 - 11.2014
Domestic Engineer
The Bearden Household
01.2009 - Current
Assistant Manager
Curra’s Grille/Senor Buddy’s
04.2008 - 10.2009
Wine Consultant
Springdale Liquor Association
04.2007 - 11.2007
Server
III Forks Prime Steakhouse
10.2006 - 04.2007
Server and Trainer
Truluck’s Steaks, Seafood, & Crab
03.2004 - 10.2006
Meditation Teacher - Meditation Teacher Training
Practice Yoga
RYT 200 - Yoga Therapy And Teacher Training
Yoga Yoga
Sommelier, Level 1 - Wine Steward
Court of Master Sommeliers