AMANDA BEDROSIAN
Jefferson City,M0
Summary
Resourceful professional in customer service and administration. Leverages conflict resolution and performance monitoring skills to drive customer satisfaction and operational efficiency. Skilled in enhancing processes through effective communication and detailed oversight.
Overview
1
1
Certification
7
7
years of professional experience
Work History
C & S Solutions
Department of Social Services
Jefferson City, Missouri
08.2026 - Current
- Resolved issues to enhance operational efficiency and customer satisfaction.
- Enhanced customer satisfaction by providing knowledgeable and friendly service.
- Organized and prioritized tasks to meet service goals and improve workflow.
- Executed day-to-day duties with precision, contributing to overall team effectiveness.
Lead Administrative Support Assistant
Department of Health and Senior Services
Jeffereson City, Missouri
07.2025 - 07.2026
- Provided administrative support to staff, ensuring efficient workflow processes. Scheduled appointments, arranged visits from providers.
- Managed office supplies inventory and placed orders promptly.
- Provided assistance with onboarding new employees including setting up their workstations with computers, phones, printers.
- Coordinated lunch arrangements for New Employee Orientation sessions, securing catering services and managing schedules for attendees.
- Managed incoming customer correspondence regarding various HR documents, ensuring timely responses and accurate information delivery.
- Assisted in developing policies and procedures that improved operations. Actively participated in the Policy Review Committee.
- Assisted in preparing reports and documentation for senior management review, contributing to the development of materials for litigation processes.
Lead Customer Service Representative
Dept of Revenue- Driver's License
Jefferson , MO
02.2023 - 04.2025
- Supervised daily operations of customer service team for driver's license inquiries.
- Trained new representatives on policies and procedures for effective service delivery.
- Monitored team performance and provided feedback for continuous improvement efforts.
- Identified opportunities to enhance customer satisfaction levels through process improvements.
- Tracked customer issues and worked closely with relevant teams to resolve them quickly.
- Oversaw daily operations of the call center team including scheduling shifts, assigning tasks.
- Forecasted representative requirements and expected demand levels.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Performed investigations, reviews, and gathering of documentation. Verified confidential documents to support issuance of Not Our Persons letters. Compared customer documents to the record documents.
Customer Service Representative
Dept of Revenue- Driver's License
Jefferson City, MO
04.2022 - 02.2023
- Resolved customer issues and provided effective solutions promptly.
- Promoted high customer/clerk satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated with team members to deliver consistent and accurate information, enhancing overall service quality.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Built strong relationships with clerks through personalized assistance, fostering trust and improving communication.
- Processed through the national databases to ensure accuracy of the information.
- Managed processing of identification documents for new and renewing drivers for new and renewing drivers to ensure compliance and accurate record-keeping.
Home Health Aide
Elara Caring
Jefferson City, Missouri
01.2020 - 03.2022
- Provided personal care and assistance to clients in home settings.
- Monitored client health by recording vital signs and reporting changes.
- Maintained a clean and safe environment for clients within their homes.
- Documented client progress and care delivered in daily logs and reports.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Maintained clean and well-organized environment for client happiness and safety.
- Helped clients stay happy and healthy by providing mental and emotional support.
Education
High School Diploma -
Herculaneum High School
Herculaneum, MO05-2006
Skills
- Policy development
- Document management
- Data analysis
- Performance monitoring
- Customer service
- Conflict resolution
- Office management
- Attention to detail
Certification
- American Heart Association- CPR certified 2026
Accomplishments
- ASPIRE- AMBASSADOR AND ADJUNCT
Timeline
C & S Solutions
Department of Social Services
08.2026 - Current
Lead Administrative Support Assistant
Department of Health and Senior Services
07.2025 - 07.2026
Lead Customer Service Representative
Dept of Revenue- Driver's License
02.2023 - 04.2025
Customer Service Representative
Dept of Revenue- Driver's License
04.2022 - 02.2023
Home Health Aide
Elara Caring
01.2020 - 03.2022
High School Diploma -
Herculaneum High School