Amanda Begaye
22 Road 6333 Kirtland,NM
Summary
Utilize the skills and experience, to complete job safely and efficiently minimizing down time to customers and shareholders. Also to further expand my knowledge and teach others with integrity adhering to high ethical standards with integrity, trust, honesty and accountability. Implement unique, creative and cost-effective solutions that promote a forward positive-thinking within the organization.
Reliable Worker offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business.
Overview
17
17
years of professional experience
Work History
Head Cashier/Online Personal Shopper
Safeway
06.2023 - Current
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Resolved escalated customer disputes with special actions such as discounts.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Educated employees on register use, merchandising, and customer service.
- Tracked substitutions and informed customers of changes.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Correctional Officer
San Juan Adult Detention Center
09.2021 - 12.2021
- Under general supervision, guards detainees in the County Detention Facility; provides for the needs of detainees during detention to include but not limited to: lock down detainees in cells after searching for weapons, valuables, drugs or other contraband; serves meals, provides first responder aid if needed; observes conduct and behavior of detainees to prevent disturbances and escapes; inspects locks, cells, pods, closets, hallways, access chases, recreational, medical and kitchen areas, windows, grills, doors, and gates for tampering; performs all other duties in a manner consistent with all policies and procedures within a correctional environment.
Money service & Customer Services
Walmart
03.2020 - 08.2021
- Check cashing, providing customer service, transferring money world wide, processing customer returns, and resolving customer complaints.
- Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
- Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
- Enter customers' transactions into computers to record transactions and issue computer-generated receipts.
- Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.
- Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
- Order a supply of cash to meet daily needs.
- Receive mortgage, loan, or public utility bill payments, verifying payment dates and amounts due.
Store Manager
Speedway
06.2009 - 06.2019
- The Manager with an Assistant or two make up the store's leadership team executing merchandising and marketing initiates, driving profitability, developing the skills of the entire store team and ensuring customers are well taken care of.
- Maintaining high retention by focusing on identifying qualified applicants, developing leaders, empowering employees, and encouraging employee productivity.
- Maintaining a clean, safe environment by complying with all health and sanitation procedures to ensure the store is presentable and that all products are in-stock.
- Assist in implementing all merchandising and marketing programs.
- Hiring and training employees, money handling.
- Resolve customer complaints regarding sales and service.
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
- Determine price schedules and discount rates.
Education
High School Diploma -
Shiprock High School
Shiprock, NM01-2006
Skills
- Training and coaching
- Stock management
- Cashier supervision
- Refunds and exchanges
- Online order picking
- Hard-working
- Positive attitude
Timeline
Head Cashier/Online Personal Shopper
Safeway
06.2023 - Current
Correctional Officer
San Juan Adult Detention Center
09.2021 - 12.2021
Money service & Customer Services
Walmart
03.2020 - 08.2021
Store Manager
Speedway
06.2009 - 06.2019
High School Diploma -
Shiprock High School