Amanda Belton
Killeen,TX
Summary
Efficient Prior Authorization Specialist known for high productivity and ability to complete tasks swiftly. Possess specialized skills in insurance verification, medical coding (ICD-10 and CPT), and regulatory compliance. Excel at communication, problem-solving, and time management, ensuring smooth operation within healthcare settings.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Care Specialist
NAU Urology Specialist
11.2021 - 07.2022
- Schedule patient appointments and make reminder calls
- Greet patients and direct them to examination rooms
- Maintain patient medical records up-to-date
- Obtain insurance information from patients, process patient billings, and collect payments
- Collect and maintain patient health, demographic, insurance and financial information
- Maintain patient records confidential and secure
Quality Assurance Analyst
Teleperformance
05.2019 - 10.2021
- Audit inbound calls to verify correct information is being given for health insurance company
- Audit 45-60 calls a week
- Host meetings with clients and upper management and trends
- Coach supervisors agent to correct mistakes
Pharmacy Tech/ PA specialist
CloudRxCloudRx
- Processing prescriptions electronically and ensuring all information is accurate and complete
- Assists with prioritizing prescriptions orders, entering customer information into system, and filling orders
- Maintains a friendly and customer service-oriented attitude by greeting customers, answering questions, and responding to complaints
- Communicating with patients about their prescription status through text and phone calls
- Managing patient accounts with contact information, insurance and financial information in a confidential manner
- Responsible for performing benefits verification and prior authorization functions with insurance carriers
Education
Associate of Applied Science - Business Management And Hospitality Management
Fortis College
Centerville, OH06-2016
High School -
South High School
06.1998
Skills
- Customer Relations
- Provider Relations
- Precertification requirements
- Problem-solving skills
- Pharmaceutical Calculations
- Team Collaboration
- HIPAA
- Insurance Verification
- Critical thinking abilities
- Management experience
- Coaching and Mentoring
- Complaint resolution
Certification
- Pharmacy Tech in Training 12/31/2024
Timeline
Patient Care Specialist
NAU Urology Specialist
11.2021 - 07.2022
Quality Assurance Analyst
Teleperformance
05.2019 - 10.2021
Pharmacy Tech/ PA specialist
CloudRxCloudRx
Associate of Applied Science - Business Management And Hospitality Management
Fortis College
High School -
South High School
- Pharmacy Tech in Training 12/31/2024
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