Amanda Bennett
Bossier City,LA
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
5
5
years of professional experience
Work History
Patient Administration Manager
USAF
Bossier City, LA
01.2024 - Current
- Developed and maintained courteous and effective working relationships.
- Applied effective time management techniques to meet tight deadlines.
- Passionate about learning and committed to continual improvement.
- Skilled at working independently and collaboratively in a team environment.
- Learned and adapted quickly to new technology and software applications.
- Provided excellent customer service to patients and medical staff.
- Assisted in training new staff members on office policies and procedures, enhancing overall team performance levels.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Trained new staff on filing, phone etiquette and other office duties.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Contributed to a positive work environment through active participation in staff meetings and ongoing professional development opportunities.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Maintained up-to-date knowledge of insurance policies, ensuring accurate billing and reimbursement procedures were followed.
- Responded to inquiries by directing calls to appropriate personnel.
- Followed document protocols to safeguard confidentiality of patient records.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Ensured compliance with healthcare regulations through meticulous attention to detail in documentation practices.
- Verified patient insurance eligibility and entered patient information into system.
Front Desk Receptionist
USAF
Bossier City, LA
01.2023 - 01.2024
- Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Boosted staff morale through effective teamwork and clear communication amongst colleagues in various departments.
- Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Confirmed appointments, communicated with clients, and updated client records.
- Trained new team members on company procedures, customer service and issue resolution.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled assignments independently with good judgement and critical thinking skills.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to develop and implement creative solutions to complex problems.
- Self-motivated, with a strong sense of personal responsibility.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Passionate about learning and committed to continual improvement.
- Resolved problems, improved operations and provided exceptional service.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Mental Health Receptionist
USAF
Goldsboro, NC
10.2021 - 12.2022
- Worked well in a team setting, providing support and guidance.
- Strengthened communication skills through regular interactions with others.
- Provided professional services and support in a dynamic work environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Identified gaps in service delivery, recommending new initiatives to enhance patient care and treatment outcomes.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Determined patient risk by utilizing subjective and objective data obtained through patient interaction.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Created, maintained and updated filing systems for paper and electronic documents.
- Managed office operations while scheduling appointments for department managers.
- Maintained computer and physical filing systems.
- Passionate about learning and committed to continual improvement.
Records Room Technician
USAF
Goldsboro, NC
01.2020 - 10.2021
- Collaborated with physicians and nurses, providing timely access to accurate and up-to-date medical records.
- Supported medical staff by providing organized and accurate medical records.
- Maintained patient records systems by archiving, scanning and indexing important documents and files.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Assisted with the transition to an electronic health record system, ensuring a seamless migration of patient data while maintaining strict confidentiality standards.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Assisted in training new staff on medical record processing and filing procedures.
- Maintained patient confidence by keeping patient records information confidential.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Assisted in training new Medical Records Clerks, sharing best practices for managing files efficiently while maintaining confidentiality.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Supported clinical decision-making by promptly delivering requested medical records to healthcare providers.
- Scanned and uploaded medical records into electronic medical records system.
Education
Associate In Art -
Wayne Community College
Goldsboro, NCAssociate of Arts - Health Services Management
Community College of The Air Force
Montgomery, ALUSAF Professional Military Education
Leadership Course
Shreveport, LA03.2024
USAF Tactical Medical Care
Goldsboro, NCHealth Services Management
USAF Professional Military Education
San Antonio, TX12.2019
High School Diploma -
Mcdowell High School
Marion, NC06.2019
Skills
- Verbal Communication
- Insurance Authorizations
- Attention to Detail
- Gathering Information from Patients
- Patient Registration Experience
- Organizational Competence
- Resourcefulness and Initiative
- Explaining Policy and Procedures
- Patient Confidentiality and Data Security
- Medical History Documentation
- Punctual and Hardworking
- Appointment Coordination
- Heartsaver First Aid CPR AED
- Technical Troubleshooting
- Conflict Resolution
- Insurance verifying
- Reliability and Dedication
- Multi-Line Telephone Systems
- Medical Services Administration
- HIPAA Compliance Understanding
- Document filing
- Customer Service
- Patient Education
- Patient Scheduling Expertise
- Benefits Explanation
- Calm and Effective Under Pressure
- Schedule Coordination
- Caring and Empathetic
- Medical Records Management
- Registration and Scheduling
- Appointment Scheduling
- Administrative and Office Support
- Medical Terminology
Timeline
Patient Administration Manager
USAF
01.2024 - Current
Front Desk Receptionist
USAF
01.2023 - 01.2024
Mental Health Receptionist
USAF
10.2021 - 12.2022
Records Room Technician
USAF
01.2020 - 10.2021
Associate In Art -
Wayne Community College
Associate of Arts - Health Services Management
Community College of The Air Force
USAF Professional Military Education
Leadership Course
USAF Tactical Medical Care
Health Services Management
USAF Professional Military Education
High School Diploma -
Mcdowell High School