Amanda Berry
Sparta,GA
Summary
Customer service professional offering 4+ years of diversified experience. Excellent communication and problem-solving skills. Dedicated to achieving and helping others achieve customer satisfaction, as well as meeting or surpassing company expectations. Able to focus on projects, develop strategies and meet or exceed deadlines. Strong rapport with personnel, customers, and associates based on knowledge, professionalism, and integrity.
Overview
5
5
years of professional experience
Work History
Technical support advisor
ADT
08.2019 - 02.2022
- Provided superior customer service and work quality while demonstrating attention to details, flexibility's and innovation in resolving problems
- Possess effective communications skills, and work well with others at all levels
- Recognized for long hours, commitment to customers, and attention to detail, professionalism, and follow-up
- Use clear, concise Communication skills in conjunction with organizational skills to perform daily duties
- Addressed and resolved a variety of technical issues
- Answered phones, greeted customers, and assisted clients with inquiries
- Resolved problems with customer accounts
- Provided technical support customer via the phone and internet
- Met/ exceeded all performance goals to date.
Technical support advisor
Kelly Services
07.2017 - 07.2019
- Provided email, application and software support
- Experienced with interacting with customers in some capacity via phone
- Ability to manage multiple applications running at the same time
- Provided excellent customer service to all Apple customers
- Ability to meet minimum typing speed of 60 WPM while talking with customers
- Implemented and sold Apple warranty for qualified customers
- Able to adapt approach to different communication styles.
Education
Hancock Central High School
05.2017
Skills
- Customers care
- Communication skills
- Multi-tasking
- Team leadership
- Trouble shooting devices
- Self motivated
- Quick learner
- Service calls
- Microsoft
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Technical support advisor
ADT
08.2019 - 02.2022
Technical support advisor
Kelly Services
07.2017 - 07.2019
Hancock Central High School