Amanda Betancourt
Lake Wales,FL
Summary
Dedicated Office assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
14
14
years of professional experience
Work History
Cashier/Server/Meal Server
Tropical Smoothie Cafe
09.2024 - 03.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Office Assistant
Dr. Ullom DDS
03.2014 - 07.2016
- Reduced operational costs through effective inventory management and negotiation with vendors.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Coordinated travel arrangements for staff members.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Waitress
Eggs 27 Restaurant
03.2013 - 01.2014
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Telemarketing
Labor Solutions
06.2012 - 03.2013
- Passionate about learning and committed to continual improvement.
- Applied effective time management techniques to meet tight deadlines.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Gained extensive knowledge in data entry, analysis and reporting.
- Excellent communication skills, both verbal and written.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Cashier
Racetrac Service Station
07.2011 - 05.2012
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Processed refunds and exchanges in accordance with company policy.
- Prevented loss by vigilantly monitoring potential theft or fraud situations in store.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Lifted up to forty pounds at once and used forklift to move heavier loads.
Education
GED -
Lake Wales Senior High School
Lake Wales, FL05.2011
Skills
- Document Typing and Formatting
- Record Sorting and Filing
- Microsoft Office
- Process Monitoring
- Clerical Support
- Attention to Detail
- Customer Communication
- Filing and data archiving
Timeline
Cashier/Server/Meal Server
Tropical Smoothie Cafe
09.2024 - 03.2025
Office Assistant
Dr. Ullom DDS
03.2014 - 07.2016
Waitress
Eggs 27 Restaurant
03.2013 - 01.2014
Telemarketing
Labor Solutions
06.2012 - 03.2013
Cashier
Racetrac Service Station
07.2011 - 05.2012
GED -
Lake Wales Senior High School
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