Amanda Birlew-Martin
Fresno,CA
Summary
Enrollment services professional with 15+ years of driving admissions success across higher education and healthcare. Proven track record of achieving 100% cohort capacity while enhancing student experience through effective communication and support. Dedicated to fostering relationships and ensuring compliance with industry standards to optimize operational efficiency.
Overview
22
22
years of professional experience
Work History
Enrollment Services Program Associate
Carrington College
Fresno, CA
09.2024 - 08.2026
- Managed the enrollment process for applicants pursuing linear and specialized programs, ensuring candidates completed required admissions steps prior to program start.
- Maintained enrollment pipelines, achieving 100% cohort capacity through proactive outreach and strategic candidate engagement.
- Monitored applicant progress throughout the admissions process and proactively communicated outstanding requirements.
- Coordinated entrance examinations, transcript reviews, program director interviews, and other enrollment requirements.
- Worked closely with applicants, program directors, admissions personnel, and other departments to facilitate a smooth enrollment experience.
- Delivered timely, professional customer service to prospective students, addressing inquiries and guiding them through the enrollment process.
- Developed and maintained qualified backup applicant lists, ensuring readiness to fill program capacity for each start date.
- Maintained accurate and confidential student information in accordance with institutional policies and FERPA requirements.
Admissions Advisor
San Joaquin Valley College
Fresno, CA
08.2022 - 09.2024
- Guided prospective students through admissions process, identifying programs aligned with educational and career goals.
- Reviewed applications and directed prospective students to resources on programs, financial aid, scholarships, and admissions requirements.
- Conducted consultations with students, addressing inquiries about areas of study, program expectations, and educational opportunities.
- Built rapport with prospective students through consultative communication and personalized follow-up.
- Maintained accurate applicant documentation and ensured admissions requirements were completed in a timely manner.
- Collaborated with internal departments to support prospective students throughout the enrollment process.
- Recipient of the Centurion Award in recognition of outstanding performance.
Lead Scheduling Coordinator
New Horizons In Home Care
Klamath Falls, OR
05.2021 - 06.2022
- Coordinated scheduling and staffing activities to enhance customer service experience for clients and employees.
- Worked closely with clients and staff to ensure individual care, scheduling, and service needs were addressed.
- Resolved scheduling and service concerns while upholding professionalism and confidentiality.
- Tracked required employee skill training and maintained documentation to ensure training requirements were completed.
- Trained new team members and supported their successful transition into their roles.
- Conducted drop-in visits and quarterly staff evaluations to assess performance and improve service quality.
- Built positive relationships with new and existing employees and supported their professional development.
Career Services Coordinator
Milan Institute
Merced, CA
06.2019 - 08.2020
- Achieved placement standards set by accrediting agencies through effective strategies, enhancing graduate employability.
- Coordinated biannual job fairs, graduation ceremonies, and workshops, increasing student engagement and industry connections.
- Developed and maintained relationships with employers and industry professionals in the beauty, medical, and dental fields to expand employment opportunities for graduates.
- Connected students and graduates with employers and recruiters, broadening access to job opportunities in various sectors.
- Provided one-on-one career coaching to students and graduates, including interview preparation, resume development, cover letters, and job-search strategies.
- Led workshops covering job searching, application completion, resume development, and interview preparation.
- Developed individualized career and education plans based on student goals and qualifications.
- Collaborated with staff to continuously improve career services and graduate placement opportunities.
Campus Registrar
Milan Institute
Merced, CA
04.2016 - 06.2019
- Guided students in course selection, graduation requirements, academic planning, and career decisions to enhance their academic journey.
- Managed and maintained student schedules to support timely academic progress and graduation completion.
- Reviewed student documentation for accuracy and completeness prior to processing.
- Processed registrations and maintained records in accordance with operational policies and Council on Occupational Education (COE) standards.
- Provided administrative oversight of educational, admissions, and career services functions to ensure institutional policies and procedures were followed.
- Collaborated with students and staff to resolve documentation, scheduling, and academic record issues, ensuring compliance and accuracy.
- Continuously evaluated administrative processes and implemented improvements to adapt to changing industry and regulatory requirements.
- Organized, maintained, and securely filed confidential student records.
Office Manager
Anderson Pump Company
Chowchilla, CA
02.2005 - 03.2016
- Managed daily administrative operations while supporting accounting, purchasing, dispatch, payroll, and employee management functions to ensure smooth office workflow.
- Processed accounts receivable and accounts payable transactions with attention to accuracy and timely completion.
- Performed payroll data entry and maintained payroll-related records.
- Coordinated dispatch activities and communicated with customers, vendors, and internal personnel to facilitate timely service delivery.
- Managed purchasing activities and maintained relationships with vendors and suppliers.
- Trained and supervised office employees in daily procedures, enhancing team understanding and performance in their roles.
- Prepared monthly and year-end reports to support management decision-making.
- Maintained multiple databases and ensured information remained accurate and current.
- Provided administrative support across multiple business functions in a fast-paced environment.
Education
Associate of Arts - Foundations of Business
University of Phoenix
Phoenix, AZ01-2025
High School Diploma -
Spring Hill High School
Mariposa, CA01-2000
Skills
- Admissions management
- Student services and support
- Cohort management
- Career placement services
- Student information systems expertise
- Records management
- Database reporting
- Data entry and information oversight
- Scheduling and calendar coordination
- Administrative operations
- Compliance with HIPAA and FERPA
- Microsoft Excel and Word proficiency
- Team development and training
- Leadership skills
- Relationship management
- Communication and conflict resolution
- Time management
Technology And Professional Skills
- Microsoft Excel
- Microsoft Word
- Student Information Systems (SIS)
- Data Entry
- Information Management
- Documentation Review
- Customer Relationship Management
- Database Management
- Confidential Records
- FERPA
- HIPAA Guidelines
- Administrative Support
- Scheduling
- Training & Development
- Customer Service
- Sales
- Communication
- Critical Thinking
- Leadership
- Time Management
Accomplishments
- Centurion Award Winner - Enrollment Excellence 2024 & 2025
Timeline
Enrollment Services Program Associate
Carrington College
09.2024 - 08.2026
Admissions Advisor
San Joaquin Valley College
08.2022 - 09.2024
Lead Scheduling Coordinator
New Horizons In Home Care
05.2021 - 06.2022
Career Services Coordinator
Milan Institute
06.2019 - 08.2020
Campus Registrar
Milan Institute
04.2016 - 06.2019
Office Manager
Anderson Pump Company
02.2005 - 03.2016
Associate of Arts - Foundations of Business
University of Phoenix
High School Diploma -
Spring Hill High School