Amanda Black
Vancouver,WA
Summary
Over the last 13 years, I have been a top-selling server at multiple restaurants for Lago Inc contributing my leadership and problem solving skills. I excel at enhancing guest experiences by cultivating relationships with my regulars with the ability to recall previous orders, dietary restrictions and favorite menu items. As the most senior employee, I am the lead trainer for all new servers and bartenders. My experience with floor management and dedication to excellence allows me to step into any front of house positions when needed.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lead Server
Lago Inc
08.2012 - Current
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Cultivated warm relationships with regular customers.
- Trained new team members on restaurant procedures, menu items, and outstanding service
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Helped customers with dietary restrictions, allergies and intolerances by working closely with kitchen staff on alternatives.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
Floor Manager
Lago Inc (La Industria)
02.2018 - 09.2021
- Oversaw supply restocking, area cleaning, and product organization.
- Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Bachelor of Science - Health Sciences
Arizona State University
Tempe, AZ05.2022
Skills
- Team Leadership
- High-volume dining
- Food inspection
- POS Systems
- Guest Relations
- Menu Memorization
- Problem-Solving
- Teamwork and Collaboration
Certification
- OLCC License
- Food Handlers
Timeline
Floor Manager
Lago Inc (La Industria)
02.2018 - 09.2021
Lead Server
Lago Inc
08.2012 - Current
Bachelor of Science - Health Sciences
Arizona State University