Amanda Blake
Tallahassee,FL
Summary
Bilingual (Spanish/English) customer service and financial services professional with over 10 years of experience in banking and mortgage lending. Proven ability to handle high-volume customer inquiries and provide exceptional service. Strong problem-solving skills, effective communication, and a reputation for building lasting relationships with clients. Eager to leverage experience in a fast-paced, customer-focused role at Progressive.
Overview
9
9
years of professional experience
Work History
Community Development Mortgage Loan Officer
The First Bank
Tallahassee, FL
08.2023 - Current
- Evaluated financial needs and made tailored recommendations to clients, fostering strong relationships.
- Teach weekly/monthly First Time Homebuyer Seminars for the community.
- Ensured compliance with all federal, state and local regulations related to mortgage lending.
- Reviewed appraisals to ensure accuracy and completeness prior to submission to underwriting department.
- Attended industry events and seminars in order to stay abreast of changes in the mortgage banking industry.
INSIDE SALES ASSOCIATE
First Help Financial
11.2022 - 08.2023
- Build and maintain strong relationships with current and prospective auto dealerships in your territory.
- Serve as the primary point of contact for dealership accounts, requiring availability via phone, text, or email during the business hours of accounts in this territory.
- Educate dealerships on our services, products and loan requirements.
- Prospect auto dealerships for future business, including cold-calling.
MORTGAGE LOAN OFFICER
Movement Mortgage
Tallahassee, FL
08.2021 - 01.2023
- Conducted interviews with potential clients to assess their lending needs and provide tailored mortgage solutions
- Reviewed applications, gathered necessary documentation, and assessed credit histories to ensure client satisfaction
- Developed partnerships with local realtors to enhance client outreach and promote mortgage services
MORTGAGE LOAN OFFICER
First Commerce Credit Union
Tallahassee, FL
02.2020 - 08.2021
- Built a robust referral network through community engagement and marketing efforts, promoting homeownership
- Guided clients through the mortgage process, ensuring a smooth and positive experience for all stakeholders
- Collaborated with team members to meet and exceed loan condition requirements
ASSISTANT MANAGER
Regions Bank
Tallahassee, FL
09.2019 - 02.2020
- Provided expert guidance on banking products to meet customer needs, enhancing the overall customer experience
- Coached junior bankers to improve product knowledge and customer engagement
- Resolved customer issues effectively, ensuring a high level of satisfaction
- Conducted regular performance reviews for employees to identify areas of improvement.
MORTGAGE LOAN OFFICER
Centennial Bank
Tallahassee, FL
01.2017 - 09.2018
- Developed relationships with real estate agents, builders and other referral sources in order to generate business leads.
- Assessed financial means and desires of each client in order to set up appropriate mortgage packages.
- Educated customers regarding actions and strategies for debt repayment.
MORTGAGE LOAN CONSULTANT
SunTrust Bank
Tallahassee, FL
01.2016 - 01.2017
- Developed referral networks and organized community outreach efforts to promote homeownership
- Assisted customers in understanding the mortgage loan process, including different types of loans, interest rates and payment terms.
- Analyzed financial information such as income statements, credit reports and other documents to determine a customer's eligibility for a loan.
Education
Associate of Arts Degree -
Tallahassee Community College
Tallahassee, FL01.2013
Skills
- Bilingual in Spanish and English
- Customer Service Excellence
- Effective Multitasking
- Strong Communication and Interpersonal Skills
- Sales Techniques and Product Knowledge
- Problem Solving and Conflict Resolution
- Proficient in CRM and banking software
- Client Account Management
Additional Information
Available for evening and weekend shifts., Committed to maintaining a productive remote workspace.
Professionalorganizations
- Mortgage Bankers Association of Tallahassee, Board Member, 2014-2018
- Tallahassee Board of Realtors, 2015-2018
- Tallahassee Network of Young Professionals, 2016-2018
- Tallahassee Chamber of Commerce, 2015-2018
Timeline
Community Development Mortgage Loan Officer
The First Bank
08.2023 - Current
INSIDE SALES ASSOCIATE
First Help Financial
11.2022 - 08.2023
MORTGAGE LOAN OFFICER
Movement Mortgage
08.2021 - 01.2023
MORTGAGE LOAN OFFICER
First Commerce Credit Union
02.2020 - 08.2021
ASSISTANT MANAGER
Regions Bank
09.2019 - 02.2020
MORTGAGE LOAN OFFICER
Centennial Bank
01.2017 - 09.2018
MORTGAGE LOAN CONSULTANT
SunTrust Bank
01.2016 - 01.2017
Associate of Arts Degree -
Tallahassee Community College