Amanda Blatz

Healthcare IT consulting firm focused on Epic and MEDITECH support for healthcare organizations.

• Lead Client Success team covering Client Success, Project Management, BI/Analytics and internal software administration
• Accountable for overall success and retention of $34M in annual recurring revenue for our Managed Services service line
• Leverage Net Promoter Score to measure client happiness and success of Client Success team, maintaining an NPS of 80+
• Present to client executives in quarterly business reviews and sales pitches
• Act as escalation point for Client Success Managers and Implementation Managers
• Create implementation and ongoing account management standards for Managed Services engagements

Epic consulting firm based out of Madison, WI.

• Serve as Client Success Manager and Implementation Manager on several enterprise clients
• Manage team of Client Success Managers
• Assist with business development for existing and new service lines
• Write proposals and respond to RFIs for prospective clients
• Identify upsell and cross sell opportunities for existing clients

• Act as main point of contact for client leadership, owning onboarding, progress reporting, escalations, and partnership maintenance
• Assist with development of outcomes to highlight ROI for client
• Manage multi-year, multi-million dollar budgets for clients
• Generate new upsell opportunities for continued growth in other service lines

• Complete Epic configuration, validation and testing for assigned build requests
• Collaborate with operational Subject Matter Experts to design solutions to fit their needs

Telephony SaaS company based in Milwaukee, WI.

• Act as main point of contact for customer sponsor from establishment of Statement of Work through implementation and post-live support
• Work with the Product team on developing product roadmaps that align with customer needs
• Create internal and customer-facing tools to ensure we have a fluid implementation and support process

Large Healthcare IT company based in Madison, WI providing Electronic Health Record software

• Led three large hospitals through successful big bang go-lives for the Orders application both domestically and internationally