Job Search Status
Open to workDesired start date: Flexible
Open To Work
Tamra McLain
Director, Client Services
San Diego,CA
Work Preference
Summary
Dynamic Client Success Director with expertise in client onboarding, relationship management, and strategic planning. Committed to driving client success and achieving performance metrics through effective team leadership and communication.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Director, Client Success
Claritev
Laguna Hills
04.2023 - 02.2026
- Lead, mentor, and develop the client success team, fostering a culture of excellence and continuous improvement. Ensure that team is achieving the targeted KPI’s which supports the company’s initiatives and demonstrates best practice for success organizations.
- Develop and execute strategic plans to enhance client success, drive product adoption, and achieve company goals.
- Build and maintain strong, long-lasting relationships with key stakeholders at healthcare payor and provider organizations, including executive-level contacts.
- Oversee the onboarding process for new clients, ensuring they are effectively trained and equipped to use our products and services.
- Monitor client performance metrics and usage data to identify opportunities for improvement and ensure clients and Claritev
- Act as the primary point of contact for high-level client issues.
Senior Account Manager
Claritev
Laguna Hills
09.2018 - 04.2023
- Served as primary liaison for clients, managing daily inquiries from TPA, broker, and employer group contacts to ensure effective communication.
- Facilitated regular meetings to assess plan performance, align on goals, and address escalations for continuous improvement.
- Resolved complex service issues, billing discrepancies, and claims problems, advocating for clients with healthcare providers to enhance service experience.
Director, Client Services
MedData
Brecksville
10.2008 - 07.2018
- Managed an individual book of business which encompassed hospital owned or physician owned practices with specialties in Emergency Medicine, Pathology, Anesthesiology, and multi-specialty clinics.
- Strategized with clients on performance metrics and identified opportunities for cross-selling services.
- Monitored daily operations in workflow, coding, reimbursement to ensure compliance and accuracy.
Education
Associate of Science - Healthcare Management
Grossmont College
El Cajon, CA06-1994
Skills
- Client retention
- Relationship management
- Stakeholder engagement
- Strategic planning
- Performance metrics
- Team leadership
- Problem solving
- Effective communication
Certification
American Academy of Professional Coders - Certified Coder (CPC), Outpatient Coder (COC), E&M Coder (CEMC), Biller (CPB) and ICD-10.
Timeline
Director, Client Success
Claritev
04.2023 - 02.2026
Senior Account Manager
Claritev
09.2018 - 04.2023
Director, Client Services
MedData
10.2008 - 07.2018
Associate of Science - Healthcare Management
Grossmont College