Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Amanda Boadu

Riverview,FL

Summary

Dynamic customer service professional with proven success in fostering customer loyalty and resolving issues effectively. Skilled in data entry and critical thinking, ready to contribute to improved service delivery and client engagement.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Massage Envy Spa
Alexandria, VA
06.2021 - 12.2022
  • Assisted clients with service inquiries, ensuring a positive experience and fostering customer loyalty.
  • Handled appointment scheduling, maximizing therapist availability and enhancing operational efficiency.
  • Resolved customer complaints by identifying root causes and implementing effective solutions.
  • Educated clients on services and products, promoting upselling opportunities to enhance revenue.
  • Collaborated with team members to improve service delivery processes and client satisfaction scores.
  • Maintained accurate records of client interactions in the CRM system for streamlined communication.

Education

High School Diploma -

ECOT
Columbus, OH

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Call center experience
  • Relationship building

Timeline

Customer Service Representative

Massage Envy Spa
06.2021 - 12.2022

High School Diploma -

ECOT
Amanda Boadu