Amanda Bogen
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Detail oriented team player who works well in a collaborative environment, yet thrives on personal achievements. Self-motivated and brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. Expert in increasing productivity and customer satisfaction while driving revenue and sales.
Overview
8
8
years of professional experience
Work History
Boutique Team Leader
Francescas
2018.07 - Current
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Cultivated customer loyalty to enhance retention by delivering outstanding service.
- Kept morale high with high-energy, collaborative leadership style, regularly incorporating employee feedback and tapping employees for important projects
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Empowered customers to make informed decisions by educating on product and service offerings and current industry trends.
- Built boutique's reputation for effectively servicing customers through careful staff management, effective customer relations and smooth service delivery.
- Collected and analyzed KPI information to track trends and make proactive changes to business operations plans.
- Managed team of full-time and part-time staff, trained new workers and monitored performance.
Visual Merchandising Manager
Francesca’s
2020.01 - Current
- Communicated visual merchandising information and standards via in-store training and regular meetings.
- Improved field teams' sales by coaching on merchandising techniques.
- Managed merchandising standards and maintained consistency across distribution channels.
- Created look and feel of visual merchandising publications to better target specific audiences.
- Developed visual merchandising plans and strategies to promote store offerings.
- Analyzed customer feedback and shopper trends to inform display designs.
Content Planner/Strategist
Freelance | Fashion & Beauty
2021.09 - Current
- Created dynamic graphics and pieces to increase website and social media traffic.
- Strengthened content through proofreading and editing.
- Identified target audiences to analyze characteristics, behavior and media habits.
- Conducted online research to obtain relevant information and materials.
- Researched and evaluated potential new markets and products.
- Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
- Tracked key metrics and developed spreadsheets and data models.
Virtual Assistant
Freelance
- Analyzed and compiled data to prepare comprehensive reports for management.
- Increased customer engagement through social media.
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Analyzed and reported social media and online marketing campaign results.
- Engaged online audiences by placing strong focus on sales process support and responding to inquiries and comments timely and knowledgeably.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
Assistant Boutique Team Leader
francesca's
2016.03 - 2017.05
- Strong emphasis on guest service, product and visual presentation.
- Assisted manager in building and retaining a high performing team, with continuous coaching on and off the sales floor.
- Interviewed job candidates and made staffing decisions.
Education
Fashion Business Management -
Fashion Institute of Technology
New York, NY06.2016
Certificate In Session Stylist -
AOFM School of Freelance
London, UK2014
High School Diploma -
SACHEM HIGH SCHOOL
Lake Grove, NY2012
Skills
- Dedicated team player
- Positive outlook
- Excellent customer service skills
- Training and Development
- Attention to Detail
- Organization and Time Management
- Adaptable and Flexible
- Task Prioritization
Timeline
Content Planner/Strategist
Freelance | Fashion & Beauty
2021.09 - Current
Visual Merchandising Manager
Francesca’s
2020.01 - Current
Boutique Team Leader
Francescas
2018.07 - Current
Assistant Boutique Team Leader
francesca's
2016.03 - 2017.05
Virtual Assistant
Freelance
Fashion Business Management -
Fashion Institute of Technology
Certificate In Session Stylist -
AOFM School of Freelance
High School Diploma -
SACHEM HIGH SCHOOL