Amanda Botello
San Antonio,TX
Summary
Dedicated and empathetic Claims Contact Representative with a knack for building strong relationships and providing exceptional customer service. With 10 plus years of experience.
I excel at addressing member inquiries and resolving issues promptly. Known for my attention to detail and ability to manage multiple tasks in a fast-paced environment. Passionate about helping our members and committed to ensuring a positive experience for every member.
Overview
4
4
years of professional experience
2016
2016
years of post-secondary education
Work History
Claims Contact Representative
USAA
San Antonio, TX
01.2025 - Current
- Within defined guidelines and framework, responsible for providing claims service to members/customers regarding the initial contact on all auto and property First Notice of Loss (FNOL) claims and responds to status inquiries from various parties. Accountable for delivering best in class service, in a 24x7 contact center environment, by documenting reported losses, setting appropriate expectations, providing proactive communications, advice, and empathy to our members.
- Creates loss reports, states, or verifies coverage as appropriate, and initiates the most effective method of damage assessment to assign for file handling.
- Assists with questions regarding the claims process and sets expectations for next steps to help ensure claims are effectively resolved and accurately documented.
- Effectively resolves status inquiries and, when necessary, routes to handling adjuster.
- Effectively operates in a fast-paced, high-volume, contact center environment taking back-to-back calls and navigating multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels.
Administrator
James Avery Jewelry
San Antonio, TX
09.2021 - 01.2025
- Office Operations & Workflow:Coordinating office operations, developing and maintaining filing systems.
- Project and General Support: Providing assistance on various projects, problem-solving operational challenges, communicating project statuses, and managing supply requisitions and inventory.
- Product Knowledge: Maintain extensive knowledge of jewelry products, materials (silver, gold), and basic jewelry care to effectively answer customer questions and recommend items.
Education
Navarro High School
San Antonio, TXSkills
- Customer service
- Data documentation
- Communication skills
- Problem solving ability’s
- Empathetic
- Technical skills
- Analytical skills
Timeline
Claims Contact Representative
USAA
01.2025 - Current
Administrator
James Avery Jewelry
09.2021 - 01.2025
Navarro High School