Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Bottone

Wallkill,New York

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

7
7
years of professional experience

Work History

Night Shift Manager

McDonald's
08.2019 - Current
  • Prepared materials for following shift.
  • Ran nightly reports closing out various accounts and detailing daily activities.
  • Achieved consistent compliance with company standards, adhering to local regulations governing nighttime business operations.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Improved employee productivity by implementing efficient work schedules and task delegation.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Facilitated smooth shift transitions by effectively coordinating with day shift managers on crucial updates and handovers.

Crew Member

Dunkin' Donuts
07.2018 - 06.2019
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared coffees, and collected payments.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Became familiar with products to answer questions and make suggestions.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Camp Counselor

Shawangunk Summer Camp
07.2017 - 08.2017
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
  • Led groups of children safely through variety of camp activities.
  • Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.
  • Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
  • Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.

Education

Associate of Science - Nursing

Ulster County Community College
Stone Ridge, NY
05.2025

High School Diploma -

Wallkill Senior High School
Wallkill, NY
08.2020

Skills

  • Customer Service
  • Workplace Safety
  • Cleaning procedures
  • Reporting skills
  • Task Delegation
  • Employee Motivation
  • Conflict Resolution
  • People Management
  • Guest Assistance
  • Time management expertise
  • Complaint Handling
  • Policy Enforcement

Timeline

Night Shift Manager

McDonald's
08.2019 - Current

Crew Member

Dunkin' Donuts
07.2018 - 06.2019

Camp Counselor

Shawangunk Summer Camp
07.2017 - 08.2017

Associate of Science - Nursing

Ulster County Community College

High School Diploma -

Wallkill Senior High School

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Amanda Bottone