Amanda Bounasis
Dallas,TX
Summary
Highly motivated employee with a strong work ethic, adaptability, and exceptional interpersonal skills. Able to work effectively unsupervised or in a team setting and quickly learn new skills. Experienced in fast-paced environments and adept at handling last-minute changes.
Overview
10
10
years of professional experience
Work History
Claim Associate - Subrogation Recovery
Statefarm Insurance
Dallas, TX
01.2024 - Current
- Successfully negotiated with external parties to settle outstanding debts and facilitate the recovery of client funds.
- Communicated regularly with internal staff and external stakeholders regarding status updates on claims files.
- Managed multiple files simultaneously while meeting tight deadlines.
- Reviewed and processed correspondence from attorneys, policyholders, adjusters and other parties related to the claim.
- Maintained accurate records in accordance with company guidelines and procedures.
- Developed strategies for successful resolution of subrogation claims.
- Provided leadership and guidance to team members while fostering an environment that values collaboration and team work.
- Achieved superior performance on tasks and goals by effectively leading and inspiring team members to deliver optimal results.
Recruiter Lead/Training Coordinator
Alto Experience Inc
08.2021 - 08.2023
- Utilized data analytics to identify areas of enhancement for recruitment process and store operations
- Enhanced team's efficiency by training them on the effective use of ATS software tools for data entry
- Conducted new hire orientations and feedback sessions to evaluate employee performance and determine training needs. Developed creative methods for providing impactful training programs.
- Aided in improving the effectiveness of onboarding procedures and supported daily HR operations.
Insurance Verification Specialist
J&B Medical Supply
02.2020 - 06.2021
- Collaborated with internal staff members such as Billing Specialists, Medical Coders to resolve any discrepancies in patients' insurance information.
- Performed various clerical and administrative functions, such as ordering, and maintaining inventory of supplies
- Retrieved requested medical records in a timely manner while maintaining confidentiality of protected health information
- Provided exceptional customer service to clients in fast-paced call center environment.
Food and Customer Service - Lead/Trainer
Starbucks, Fine Dining Restaurants, Retail
11.2014 - 02.2020
- Attended company and restaurant required trainings and meetings, improving skills.
- Provided leadership to servers and other restaurant staff members by setting an example of excellent service.
- Enforced store policies consistently and fairly while serving customers courteously
- Handled customer inquiries and complaints in a professional manner.
- Participated in regular meetings with senior management team to discuss progress of projects and initiatives related to customer service operations.
Education
BACHELOR OF SCIENCE (B.S) -
Full Sail University
Winter Park, FL09.2015
Skills
- Project Management
- Attention to Detail
- Critical Thinking and Problem Solving
- Detail Oriented
- Adaptable and Flexible
- Teamwork and Cooperation
Timeline
Claim Associate - Subrogation Recovery
Statefarm Insurance
01.2024 - Current
Recruiter Lead/Training Coordinator
Alto Experience Inc
08.2021 - 08.2023
Insurance Verification Specialist
J&B Medical Supply
02.2020 - 06.2021
Food and Customer Service - Lead/Trainer
Starbucks, Fine Dining Restaurants, Retail
11.2014 - 02.2020
BACHELOR OF SCIENCE (B.S) -
Full Sail University