Open To Work
LATOYA RICHARDSON
State Farm Insurance
Crandall,TX
Work Preference
Desired Job Title
Claim Associate, Subrogation RecoveryAuto Liability AdjusterHelp Desk TechnicianHelp Desk SupportTechnical Support
Work Type
Full Time
Location Preference
RemoteHybrid
Location:
Dallas, TXRichardson, TXPlano, TX
Open to relocation:
Yes
Important To Me
Work-life balanceFlexible work hoursWork from home optionCareer advancement401k match
1
Certification
15
years of professional experience
Professional claims specialist, well-versed in handling various types of insurance claims. Proven ability to navigate complex cases and provide thorough documentation. Known for strong collaboration and adaptability, ensuring reliable support and excellent results.
Work History
Claim Associate, Subrogation Recovery
4 Years 9 Months- Processed and evaluated claims efficiently, ensuring adherence to company policies and guidelines.
- Analyzed complex claims situations, providing recommendations for resolution based on policy coverage.
- Collaborated with internal teams to enhance customer satisfaction and streamline claim resolution.
- Communicated with clients to collect necessary documentation and resolve inquiries efficiently.
- Participated in training initiatives to strengthen claims handling procedures and reduce response times.
Auto Liability Adjuster
3 Years 7 Months- Investigated automobile liability claims to assess coverage, establish liability, and quantify damages.
- Reviewed claim documentation, identifying potential coverage issues and risk exposure to mitigate insurer liability.
- Negotiated settlements with claimants and legal representatives to achieve timely resolutions.
- Evaluated moderate to severe property loss claims, coordinating with authorities to facilitate resolution.
Help Desk Technician
1 Year 3 Months- Provided technical support for applications, desktops, printers, desk phones, and network connectivity to resolve issues promptly.
- Assisted end users in troubleshooting technical problems to minimize business disruption and enhance user experience.
- Managed identity and access administration to ensure secure and efficient account lifecycle for users.
Help Desk Support
2 Months- Documented, tracked, and resolved technical support incidents, enhancing response efficiency.
- Provided follow-up communication and progress updates, ensuring end users remained informed.
- Achieved high customer satisfaction through active listening and effective issue resolution.
Technical Support
1 Year 6 Months- Troubleshot system functionality issues, enhancing reliability of radio registrations and panel programming.
- Processed vendor application requests, ensuring alignment with installation configurations.
- Supported data cleanup initiatives, ensuring accuracy of system documentation.
Technical Support Specialist
3 Years- Resolved technical issues for mobile devices, computers, and tablets, enhancing user satisfaction.
- Handled customer service inquiries and processed payment collections, ensuring timely transactions.
- Maintained accurate customer records and documentation, supporting compliance with company standards.
Education
Associate of Science - Business Administration And Management
Skills
Subrogation Recovery
Claims Investigation
Liability Analysis
Claims processing
Settlement Negotiation
Claims assessment
Litigation Support
Claims Management Software
Process Improvement
Attention to Detail
Decision-making
Policy interpretation
Certification
Property & Casualty (P&C) Insurance License
Timeline
Claim Associate, Subrogation Recovery
State Farm Insurance
10.2021 - 07.2026Read More
Auto Liability Adjuster
Kemper
03.2018 - 10.2021Read More
Help Desk Technician
CES
12.2016 - 03.2018Read More
Help Desk Support
Apex Systems / CompuCom
03.2016 - 05.2016Read More
Technical Support
ADT Security Services
09.2014 - 03.2016Read More
Technical Support Specialist
iQor / Samsung
09.2011 - 09.2014Read More
Vatterott College
Associate of Science from Business Administration And Management
Read More