TYRONE K SLATON JR
Decatur,USA
Summary
Seasoned Claims Specialist with 10+ years in auto, property, bodily injury, and general liability claims. Skilled in liability assessment, coverage analysis, subrogation, and settlement negotiation to maximize recovery. Experienced in managing full claim lifecycles from FNOL through resolution with regulatory compliance. Strong background in prevention of fraud, documentation accuracy, customer service, and conflict resolution. Proven expertise in property & casualty claims with multi-state adjusting experience.
Overview
12
12
years of professional experience
Work History
Associate Desk Adjuster
American Family Insurance
03.2023 - 02.2025
- Investigated auto claims to establish liability and coverage.
- Resolved claim issues and delinquent balances efficiently.
- Ensured regulatory compliance and fraud prevention.
- Processed FNOL documentation with claims systems.
- Maintained records to support accurate, timely settlements.
- Remote (Madison, WI)
Senior Claims CSR I
American Family Insurance
01.2021 - 03.2023
- Documented FNOL accurately with empathy to support claim evaluation.
- Provided customer support and resolved claim-related inquiries.
- Ensured accuracy in policy and claim information handling.
- Supported claims processing with clear communication and detail.
- Remote
Senior Claims CSR I
United Healthcare
03.2020 - 01.2021
- Clarified claim initiatives and strengthened stakeholder communication.
- Improved decision-making with accurate and concise claims documentation.
Enrollment Specialist I
Randstad / Virginia Premier
11.2019 - 03.2020
- Onboarded 450+ rental units, including Sonder's largest global properties.
- Led and supervised a seven-member project team.
- Reduced burn time by 80% through effective project planning.
- Managed properties and vendors to optimize resources and growth.
Member Service Analyst I
Aliera HealthCare
03.2019 - 05.2019
- Entered data accurately and assessed members needs to recommend suitable plans.
- Provided high-quality support for claim and policy-related inquiries.
Claims Adjuster I
State Farm
08.2013 - 06.2018
- Investigated auto accidents and injuries to assess liability and process settlements.
- Managed claims lifecycle with FNOL reporting and fraud detection.
- Interpreted policy documentation, supported peers, and ensured compliance.
Education
Computer Information Systems
Alabama State University
Montgomery, AL05.1995
High School Diploma - undefined
Columbia High School
Decatur, Ga01.1992
Skills
- Claims Investigation
- Liability Assessment
- Coverage Analysis
- Settlement Negotiation
- Lifecycle Management
- FNOL Processing
- Fraud Prevention
- Regulatory Compliance
- Multi-State Adjusting
- Property Claims
- Quality Assurance
- Customer Service
- Policy Interpretation
- Data Management
- Claims Systems
- Team Support
- Problem Solving
- Subrogation Recovery
- Member Assessment
- Work Adaptability
- Liability determination
- Investigation techniques
- Document management
- Workflow management
- Microsoft office
- Claims analysis
- Coverage verification
Accomplishments
- Resolved complex auto, property, and bodily injury claims across 15 states with accurate liability determinations.
- Improved settlement accuracy and fraud prevention through strong compliance with regulations and policies.
- Streamlined FNOL processing and documentation to accelerate resolution cycles.
- Enhanced customer satisfaction through empathetic service, conflict resolution, and clear communication.
- Maximized recovery opportunities with efficient subrogation and general liability claim handling.
Timeline
Associate Desk Adjuster
American Family Insurance
03.2023 - 02.2025
Senior Claims CSR I
American Family Insurance
01.2021 - 03.2023
Senior Claims CSR I
United Healthcare
03.2020 - 01.2021
Enrollment Specialist I
Randstad / Virginia Premier
11.2019 - 03.2020
Member Service Analyst I
Aliera HealthCare
03.2019 - 05.2019
Claims Adjuster I
State Farm
08.2013 - 06.2018
High School Diploma - undefined
Columbia High School
Computer Information Systems
Alabama State University