Ashley Thomas
Anna,TX
Summary
Experienced insurance professional with 5 -year career assessing properties, determining liabilities and negotiating settlements. Detail-oriented, observant and knowledgeable with excellent interpersonal and documentation skills. Efficiently handle high case volumes with accuracy and care.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Independent Adjuster/Desk Adjuster
CNC CATASTROPHE & NATIONAL CLAIMS
Mobile, AL
03.2021 - Current
- assessed wind claims on behalf of carriers after natural disasters such as hurricanes and tornadoes.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Investigated and analyzed property damage claims to determine coverage, liability, and damages.
- Negotiated settlements with claimants while adhering to company standards and procedures.
- Communicated regularly with clients regarding status updates on their claims.
Independent Adjuster
The Best IRS
Atlanta, GA
04.2020 - 05.2021
- Investigated and assessed damage to residential and commercial properties, including personal property losses.
- Conducted field investigations of property damage to identify causes of loss or damage.
- Analyzed information gathered by investigations and reported findings and recommendations.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Negotiate and settle claims within considering industry standards, and company guidelines
- Collaborate with policyholders, insurance agents, and other involved parties to gather information and coordinated timely handling
INDEPENDENT ADJUSTER
ALACRITY SOLUTION
Irving, TX
08.2019 - 03.2020
- Evaluated damages to properties, including structures and personal property.
- Visited the scene of loss and documented damage through photographs, measurements and skhes.
- Determined if a structural engineer is needed to assess structural integrity of buildings damaged by natural disasters or other catastrophes.
- Negotiated settlements with claimants while adhering to company policies and procedures.
- Investigated and analyzed requirements to improve timeliness of reports to customers.
- Detailed coverage, liability and reasons for denial of claims to policyholders, attorneys and third-party providers.
Education
High School diploma -
Stanford Christian Academy
Mobile, AL05-2007
Skills
- Customer Service
- Interpersonal
- Strong Work Ethic
- Organizational
- Research and Planning Skills
- Problem Solving Skills
- Time Management
- Claims Investigation
- Property claims
- Xactimate
- Policy Interpretation
Certification
- Independent Adjuster License
- Certified State Farm Property
- Certified state farm estimatics
Timeline
Independent Adjuster/Desk Adjuster
CNC CATASTROPHE & NATIONAL CLAIMS
03.2021 - Current
Independent Adjuster
The Best IRS
04.2020 - 05.2021
INDEPENDENT ADJUSTER
ALACRITY SOLUTION
08.2019 - 03.2020
High School diploma -
Stanford Christian Academy
- Independent Adjuster License
- Certified State Farm Property
- Certified state farm estimatics
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