Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dwayne Prince

Johnston,RI

Summary

Exceptional Subrogation Claims Professional with a proven track record at Travelers Insurance, excelling in claims negotiation and customer service. Recognized for exceptional interpersonal skills and nominated for the In Synch award. Adept at evidence gathering and training new hires, driving successful outcomes in complex claims investigations.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Subrogation Claims Professional

Travelers Insurance
West Bridgewater, MA
04.2002 - Current
  • Collaboration with field partners to review UMBi cases.
  • 2021 Claim Leadership Introduction Program Graduate
  • The position consists of negotiating liability, damages, and first-party medical settlements.
  • Nominated several times for the In Synch award for delivering exceptional customer service.
  • Facilitate roundtable discussions with new hires to help train them on the understanding of claims investigation, evidence gathering, and identifying when a claim warrants further pursuit in inter-company arbitration.
  • Part of the new hire onboarding process, includes providing training on the Genesys system and how to utilize the Language Line services effectively.

Front Line Claims Representative

Allstate Insurance Co
Lincoln, RI
01.2001 - 04.2002
  • Responsible for handling claim from their initial setup.
  • Claims investigation
  • Securing recorded statements from claimants and witnesses.
  • Set up and managed rental reservations and rental billing.
  • Issued repair shop payments, and worked with repair shops to complete vehicle repairs.
  • Completed liability investigations and determined if claims warranted third-party settlements or if subrogation was needed.

Assistant Branch Manager

Enterprise Rent-A-Car
Warwick, RI
07.2000 - 01.2001
  • Provided training to new employees on company policies and procedures.
  • Monitored daily operations of the branch including sales, customer service, inventory control.
  • Provided leadership and direction to staff members in order to ensure efficient operations of the branch.

Education

Bachelor of Science - Business Administration/Marketing

Johnson & Wales University
Providence, RI
06-2000

Skills

  • Claims negotiation
  • Subrogation recovery
  • Claims investigation
  • Customer service
  • Great interpersonal skills
  • Evidence gathering
  • Experienced in public speaking
  • detail-focused

Certification

  • Rhode Island Property/Casualty License Holder

Timeline

Subrogation Claims Professional

Travelers Insurance
04.2002 - Current

Front Line Claims Representative

Allstate Insurance Co
01.2001 - 04.2002

Assistant Branch Manager

Enterprise Rent-A-Car
07.2000 - 01.2001

Bachelor of Science - Business Administration/Marketing

Johnson & Wales University

Similar Profiles

CREATE PROFILE