Open To Work
Nicole Katzer
Manor,TX
Summary
Award-winning insurance customer service representative with over fifteen (15) years in the insurance and customer services industry. Keen talent in establishing rapport and managing expectations among diverse people. Thrives in fast-paced environments with an ability to think quickly and successfully resolve difficult situations. Previously, from October 31st, 2014 to February 1st, 2022, I was a stay-at-home mom, which was necessary during that time. Which became extended with the at-home schooling and processes in place with my daughter due to COVID.
Overview
18
18
years of professional experience
Work History
Claims Subrogation Specialist
Matthiesen, Wickert & Lehrer
Austin, TX
11.2023 - 02.2025
- Claims subrogation adjuster in an attorney's office, recovering funds from an at-fault party when a claim is filed. Assisting with claims in various cases, such as car accidents, medical expense coverage, property damage, consumer rights, work or personal injuries, etc.
- Collaborating with legal teams, claims analysts, field adjusters, and other insurance professionals during day-to-day activities.
- Pioneered market expansion initiatives by identifying emerging opportunities and implementing targeted product and service strategies, increasing customer acquisition in underserved regions.
- Reviewing insurance claims and all related documentation to determine whether there is subrogation potential or not.
- Finding evidence and taking adequate actions to ensure claims pursuit and development.
- Collecting all necessary documentation and data needed for reimbursements.
- Handling all recovering payments.
- Calculating subrogation expenses.
- Negotiating settlements with other insurance companies of individuals at fault.
- Recovering funds from liable third parties.
Claims Adjuster Specialist
Anchor General
Austin, TX
02.2022 - 07.2023
- Hired as FNOL Rep and then was asked to jump to CLAIMS.
- Inbound and outbound calls ranging from 30-100 calls per day.
- Handling all complex liability claims, including coverage issues, PD limit issues, ROR letters, all payments including supplements, review of subrogation demands and 3rd party total losses.
SR. Claims Adjuster
Safeco Insurance
Seattle, WA
07.2007 - 12.2014
- Hired as CUSTOMER SERVICE REP, promoted to EXPRESS ADJUSTER and then SR CLAIMS ADJUSTER.
- Exemplary customer service to new and existing policyholders.
- Administratively set up auto liability claims in a tracking system, wrote brief descriptions to document losses.
- Organized, led mentor-ship program within claims department.
Education
High School -
Henry M Jackson High School
Mill Creek, WASkills
- Client services
- Phone etiquette
- Non-injury claims
- Written communication
- Typing
- Time Management
- Microsoft Word
- Subrogation claims
- Managing customer accounts
- Active listening
- Claim intake processing
- Claims negotiation
- Computer literacy
- Childcare
- Customer issue escalation
- Empathy
- Automobile claims
- Negotiation
- Phone communication
- Microsoft Office Suite
- Math
- Customer communication
- Policy verification in claims processing
- Phone call management
- Communication skills
- 65 WPM and 10 Key
- Claim investigation
- Payment processing
- Claims data entry processing
- Microsoft Outlook
- Policy coverage in motor vehicle insurance
- Ability to follow instructions
- Settlement negotiation
- Basic math
- Catastrophe claims
- Attention to detail
- Salvage claims
- Customer support experience within technology industry
- Vehicle accident investigation
- Total loss claims
- Mentoring
- Subrogation
- Customer service
- Windows
- Customer inquiry handling
- Customer support
- Client relationship development
- Task prioritization
- Ethernet
- Microsoft Excel
- Leadership
Languages
English
Willing To Relocate
Pflugerville, TX
Personal Information
Authorized To Work: US
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$40000/yr - $200000/yrTimeline
Claims Subrogation Specialist
Matthiesen, Wickert & Lehrer
11.2023 - 02.2025
Claims Adjuster Specialist
Anchor General
02.2022 - 07.2023
SR. Claims Adjuster
Safeco Insurance
07.2007 - 12.2014
High School -
Henry M Jackson High School