Kimberly Dolly
Akron,OH
Summary
Multi-faceted Supervisor and Leadership professional with 15 plus years of experience in Sales, Customer Service, and Insurance by supporting clients, sales and leading sales and service teams in achieving operational excellence. Recognized for exceeding in performance and metrics reviews. Proficient in Microsoft applications, account, data management, contract, and data analysis. Diversified skill set which delivers high quality customer support, efficient leadership skills as a supervisor, operations manager, marketing manager and general manager. Recognized as a key component in development, training, client relations, purchasing, and account management services and operations that support onsite and remote work environments.
Overview
1
1
Certification
Work History
Claims PL AMD Representative
Grange Insurance Company
Remote
- Investigates, evaluates, and negotiates claims based on coverages and damages while providing a positive auto claims customer service experience
- Assess customer needs and solves for the optimal inspections’ method and other services as appropriate.
Inbound Sales Consultant, Licensed
Progressive Insurance Company
Remote
- Take inbound calls from over 30 states and provide auto, motorcycle, boat, RV, ATV, travel trailer, and snowmobile insurance quotes and cross sell other products
- Used guidelines to determine state specific required limits, liabilities, coverages, optional and excluded options available in each state to ensure accurate quoting and policy binding
- Educate customers about our products and services to understand their unique insurance needs through customer discovery.
Sales & Marketing Manager
LICENSED REALTOR, Cutler Real Estate
Canton, OH
- Interviewed, hired, trained, coached, and develop our sales team
- Monitored sales team through weekly coaching sessions, helping get sales under contract and navigating through various aspects of buying/selling a home
- Reviewed operational records and reports to project sales and determine profitability
- Implemented and introduced systems and best practices to create efficiencies and leads generation by over 30%
General Manager, Sales & Operations Manager, Licensed Realtor
Realty the Amy Wengerd Group
Canton, OH
- Plan, develop and train direct staff
- Lead, motivate and deliver performance evaluations with weekly 1:1 with entire team
- Direct, coordinate, review activities in sales, service, marketing, and operations including accounting and record keeping
- Plan and budget for annual client events, past client events, community volunteering, team outings, and recognition
Underwriter, Licensed Inside Sales Representative
Homesite Insurance
Akron, OH
- Reviewed inspections flagged policies for risk while ensuring optimum underwriting quality
- Demonstrated diligence in underwriting guidelines, through emails and agent inquiries
- Part of our innovative and pilot teams that would meet, suggest, test and implement changes and opportunities that created efficiencies, process improvements and drive customer satisfaction.
Trainer, Claims, Team Lead, Underwriter, Accounting
Allstate Insurance
Hudson, OH
- Evaluated quality as a QA advocate
- Developed and lead cross training and new hire training
- Change advocate within our leadership by piloting, introducing, implementing, and developing multiple projects that improved processes, SLA, and efficiency within the RMBC
- Obtained certification as a Subject Matter Expert for training in operating systems, underwriting guidelines, risk assessment techniques and process efficiencies
- Contributed to reaching customer service satisfaction goals following company protocol and providing exceptional customer support reviewing all eligibility options and processing payments in a timely manner
- Processed payments, data entry and policy changes per customer correspondence
- Applies rules and guidelines, insurance laws, and regulations
- Reviews, documents, and/or underwrites new and renewal policy transactions within written authority.
Education
Stark State College
Canton, OHSkills
- Customer Support
- Sales Reporting
- Records Management
- Paperwork Processing
- Go-To-Marketing
- Insurance Industry Expertise
- Sales Expertise
- Lead Prospecting
- Retention Strategies
- Client Services
- Contract Negotiations
- Product and Service Planning
- Sales Support
- Cross-Functional Team Development
- Staff Training
- Account Servicing
- Client Service
- Performance Improvement
- Customer Relations
- Customer Service Industry Expertise
- Business Development
- Product Promotions
Affiliations
- Volunteer at Local Food Banks
- Volunteer at Summit County Animal Control
Certification
- Licensed in Property and Casualty, Insurance
- Licensed in Real Estate, Ohio Realtor
References
References available upon request.
Timeline
Claims PL AMD Representative
Grange Insurance Company
Inbound Sales Consultant, Licensed
Progressive Insurance Company
Sales & Marketing Manager
LICENSED REALTOR, Cutler Real Estate
General Manager, Sales & Operations Manager, Licensed Realtor
Realty the Amy Wengerd Group
Underwriter, Licensed Inside Sales Representative
Homesite Insurance
Trainer, Claims, Team Lead, Underwriter, Accounting
Allstate Insurance
Stark State College
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