Timothy Aguirre
Harlingen
Summary
Dedicated Customer Service Professional experienced in managing claims processing and enhancing customer satisfaction. Delivered high-impact solutions through analytical thinking and creativity in fast-paced environments. Focused on contributing to a growth-oriented company while continuously improving service quality.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Claims Representative
Senture
McAllen
06.2022 - 07.2024
- Managed billing and health insurance claims, assisting providers in resolving claims and billing issues.
- Evaluated claims to determine eligibility and compliance with policies.
- Communicated with clients to gather necessary information for claim processing.
- Reviewed documentation for accuracy and completeness during claims assessment.
Order Selector
Performance Foodservice
Victoria
06.2021 - 06.2022
- Selected products accurately from warehouse shelves for timely distribution.
- Operated forklifts and pallet jacks to move inventory efficiently.
- Constructed pallets of food inventory according to stop order specifications
- Maintained cleanliness and organization of work area to ensure safety.
Tech Support
Teleperformance
Brownsville
11.2019 - 05.2020
- Greeted customers, patients, and clients at front desk, ensuring positive first impressions
- Executed testing procedures on equipment to ensure proper functionality
- Provided company users with tech support for IT problems and account maintenance.
- Provided ongoing support for users experiencing technical problems with their computers or peripherals connected via the network.
- Provided technical support to users regarding GIS operations and applications.
Security
Poly-West
Las Vegas
07.2018 - 05.2019
- Coordinated inbound and outbound truck logistics and supervised warehouse activities during overnight shifts.
- Handled billing information and organized storage of records
- Maintained safety and security of hazardous chemicals.
- Counseled participants on benefits available through Social Security Administration such as Supplemental Security Income or Social Security Disability Insurance.
- Supervised security personnel during performances or events.
Sales Representative
Seller Networks
Las Vegas
06.2018 - 08.2018
- Developed financing plans
- Developed strong relationships with clients to drive product knowledge and sales.
- Conducted product demonstrations to showcase features and benefits effectively.
- Collaborated with team members to create tailored solutions for customer needs.
Overnight Cashier
XOOM
10.2017 - 06.2018
- Maintained the store overnight and then put in my two weeks notice to move to Las Vegas
- Processed cash and card transactions efficiently at all hours.
- Maintained accurate cash register balances throughout shifts.
- Assisted customers with inquiries and product knowledge promptly.
Risk Agent
Bank of America
09.2016 - 10.2017
- Communicated account closure reasons to customers, addressing the difficulties encountered during the project.
- Assisted clients with account inquiries and transaction processing.
- Delivered exceptional customer service to enhance client relationships.
- Educated customers on banking products and services available.
Overnight Cashier
Stripes
08.2015 - 02.2016
- Oversaw overnight store operations, ensuring smooth functioning.
- Processed cash, credit, and debit transactions efficiently for customer purchases.
- Maintained accurate cash drawer and balanced end-of-shift reports daily.
- Provided excellent customer service by assisting with inquiries and resolving issues.
Phone Agent
Bank of America
01.2015 - 08.2015
- Call Center Customer Service for Bank of America
- Assisted customers with account inquiries and transaction requests.
- Resolved customer complaints using effective communication and problem-solving skills.
- Educated clients on banking products and services to enhance their understanding.
Education
Aviation Science -
Texas State Technical College
Harlingen, TXCulinary Arts -
Art Institute of Indianapolis
Las Vegas, ESHigh school diploma or GED -
San Benito High School
San Benito, TXSkills
- Commercial claims processing
- Liability determination
- Insurance claims handling
- Banking operations
- Process improvement
- Technical Support
- Help desk support
- Software troubleshooting
- Customer support
- Customer service tools
- Live chat
- Phone etiquette
- Attention to detail
- Organizational skills
- Communication skills
- Typing
- Data entry tasks
- Clerical experience
- Excel
- Word
- Microsoft Word
- Windows
- Windows operating system
- Operating Systems
- Remote access tools
- VPN
- Troubleshooting
- Desktop Support
- Network Support
- LAN
- Security
- Working with individuals with disabilities
- Restaurant experience
- Packaging
- Upselling
- VPN
- Clerical experience
- Remote access tools
Certification
TABC Certified
Additional Information - Authorized To Work
Authorized to work in the US for any employer
Timeline
Claims Representative
Senture
06.2022 - 07.2024
Order Selector
Performance Foodservice
06.2021 - 06.2022
Tech Support
Teleperformance
11.2019 - 05.2020
Security
Poly-West
07.2018 - 05.2019
Sales Representative
Seller Networks
06.2018 - 08.2018
Overnight Cashier
XOOM
10.2017 - 06.2018
Risk Agent
Bank of America
09.2016 - 10.2017
Overnight Cashier
Stripes
08.2015 - 02.2016
Phone Agent
Bank of America
01.2015 - 08.2015
Aviation Science -
Texas State Technical College
Culinary Arts -
Art Institute of Indianapolis
High school diploma or GED -
San Benito High School