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Senior Commercial and litigated claims adjuster with a string back ground handling commercial auto, general liability, bodily injury and total loss claims. Experienced in evaluating liability and coverage ,managing litigated files , coordinating with defense counsel, and resolving claims efficiently and fairly, Known for sound judgement, clear communication, and consistent follow-through in high-exposure matters while maintaining compliance with claim handling standards.

Qualified Total Loss Specialist with an extensive background in total loss claims involving multiple types of vehicles including motorcycles and specialty vehicles. Proven track record in efficiently processing and finalizing claims, ensuring optimal customer satisfaction. Demonstrated analytical skills and attention to detail in complex claim evaluations, leveraging strong negotiation abilities and communication expertise.

Strategic and accomplished operations executive with over 15 years of experience in insurance, claims, and Trust & Safety across leading technology and mobility platforms. Proven track record of designing scalable claims and risk programs, optimizing staffing models, and driving cost-efficient innovations. Adept at cross-functional collaboration, regulatory compliance, and building high-performing teams in fast-paced environments. Demonstrated success in implementing automation to enhance service delivery, and developing data-driven policies that align operational strategies with overarching business goals. Certified in Lean Six Sigma and proficient in SQL, Tableau, and modern analytics platforms.

DETAIL-ORIENTED AND RESULTS-DRIVEN CLAIMS ADJUSTER WITH 5 YEARS OF EXPERIENCE SPECIALIZING IN AUTO DAMAGE ASSESSMENT, LIABILITY DETERMINATION, AND TOTAL LOSS EVALUATIONS. PROVEN EXPERTISE IN VEHICLE INSPECTIONS, REPAIR PROCESS NEGOTIATIONS, AND DELIVERING TIMELY, CUSTOMER-FOCUSED CLAIMS RESOLUTIONS. ADEPT AT MANAGING COMPLEX CASES, ENSURING COMPLIANCE WITH INDUSTRY REGULATIONS, AND UTILIZING ADVANCED CLAIMS MANAGEMENT SYSTEMS FOR ACCURATE DOCUMENTATION AND DECISION-MAKING.

Lindsay N. Baker

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Senior AMD Claims Representative

AMD Senior Settlement Technician

Settlement Technician III (CCRU)

CCRU Technician II

Customer Service Representative I

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Senior AMD Claims Representative

AMD Senior Settlement Technician

Settlement Technician III (CCRU)

CCRU Technician II

Customer Service Representative I

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