Jose Garcia
Dallas
Summary
Detail-oriented automotive professional with expertise in vehicle inspections, damage assessment, and repair estimating. Evaluates mechanical and body damage, manages auction arbitration and customer claims, and coordinates with vendors for dispute resolution. Documents vehicle condition reports and estimates repair costs to facilitate informed purchasing and resolution decisions in high-volume environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Automotive Operations, Acquisition & claims
Mayas Auto Sales
Dallas
07.2022 - Current
- Inspected auction vehicles to assess condition and estimate repair costs prior to purchase decisions.
- Researched vehicle values and repair feasibility to support inventory acquisition strategy.
- Prepared repair estimates for collision and mechanical damages using industry pricing knowledge.
- Managed auction arbitration claims related to undisclosed damage and mechanical issues.
- Sourced OEM and aftermarket parts while negotiating pricing with vendors and suppliers.
- Coordinated with body shops and mechanics to oversee vehicle reconditioning processes.
- Analyzed market trends to inform business decisions and drive growth.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
General Manager
TCA
Dallas
03.2021 - 07.2022
- Cultivated strong relationships with vendors and suppliers to ensure reliable resource availability and enhance service quality, resulting in consistent operations.
- Coordinated efforts with vendors, towing services, storage facilities, and law enforcement for timely and secure vehicle recoveries, reinforcing service reliability and fostering client trust.
- Supervised team of 30 employees, managing payroll, hiring, firing, and workforce compliance under Texas regulations to ensure legal adherence and maintain a transparent work environment.
- Recruited and onboarded team members to maintain adequate staffing levels, helping to create a balanced and effective workforce that could meet our operational demands.
- Provided coaching and mentoring support for employees at all levels, which boosted team performance and enhanced professional development across the organization, resulting in a more skilled workforce.
- Handled customer claims and negotiations effectively, which improved client satisfaction and fostered long-term partnerships, contributing to our organization's reputation and client retention.
- Conducted thorough document verification and client acquisition efforts, helping the organization expand its customer base and strengthen its market position, ultimately driving revenue growth.
- Utilized tools such as DD, RDN, ClearData, ClearPlan, RunBuggy, and Ready Logistics proficiently to streamline processes and enhance operational efficiency, making workflows more effective and reducing turnaround times.
- Directed daily office operations, including vehicle recovery logistics, inventory tracking, and administrative processes, ensuring everything ran smoothly and efficiently.
- Managed accounting, reporting, and other operational processes using specialized software systems to maintain accuracy and efficiency, which simplified financial oversight and decision-making.
- Built and maintained relationships with external partners to optimize recovery operations and operational success, enhancing our overall effectiveness in the market.
Project Coordinator
DoD Contractor
Seattle
04.2017 - 03.2021
- Organized record systems for contracts, invoices, change orders, and project plans to ensure accessibility and compliance.
- Communicated with clients to clarify project objectives and requirements for successful outcomes.
- Delivered technical guidance throughout project life cycles to ensure timely completion.
- Engaged with vendors and suppliers to secure competitive quotes for necessary project materials.
- Identified optimization opportunities to enhance overall project performance.
- Tracked inventory levels and ordered equipment to ensure timely availability for project operations.
- Supported team members with administrative tasks and training to improve overall workflow.
- Adapted to competing demands from frequent changes, delays, and unexpected events.
88M Motor Transport Operator
US Army
Fort Leonard Wood
03.2013 - 03.2017
- Provided operational support during field exercises through convoy operations.
- Ensured strict adherence to security measures for transporting sensitive items and personnel.
- Maintained comprehensive knowledge of safety regulations and ensured protocol compliance.
- Coordinated transportation schedules with supervisors, customers, and stakeholders to enhance communication.
- Utilized GPS navigation systems to determine optimal delivery routes.
- Followed road safety regulations and traffic laws to mitigate risks and prevent damage.
- Conducted routine vehicle inspections to ensure operational readiness and safety compliance.
- Organized shipment paperwork, including bills of lading and shipping documents, for signatures.
- Reconciled discrepancies between actual loads delivered and those specified on manifest sheets.
Education
Bachelor of Science - Logistics And Supply Chain Management
University of North Texas
Denton, TX06-2026
High School Diploma -
South Grand Praire High School
Grand Prairie, TXAssociate of Science - Business
Dallas College Mountain View
Dallas, TXSkills
Project management
- Vendor negotiation
- Market analysis
- Logistics coordination
- Claims assessment
- Negotiation techniques
- Documentation management
- Conflict resolution
- Auto Claims Handling (Customer & Auction Disputes)
- Loss Evaluation & Repair vs Total Loss Decision Support
- Vehicle Damage Assessment (Mechanical, Body, Cosmetic)
- Automotive claims investigation, damage analysis, negotiation, and inspection-based decision making
Languages
English
Professional
Spanish
Professional
Certification
- Texas All-Lines Adjuster License Texas Department of Insurance
- Auto damage appraisal training
- Auction certifications (Manheim / Copart access training)
Timeline
Automotive Operations, Acquisition & claims
Mayas Auto Sales
07.2022 - Current
General Manager
TCA
03.2021 - 07.2022
Project Coordinator
DoD Contractor
04.2017 - 03.2021
88M Motor Transport Operator
US Army
03.2013 - 03.2017
Bachelor of Science - Logistics And Supply Chain Management
University of North Texas
High School Diploma -
South Grand Praire High School
Associate of Science - Business
Dallas College Mountain View