Kyra Trainor
North Aurora,IL
Summary
Senior Claims Representative with 10 years of industry experience. Successful at meeting customer and company needs with fair and equitable approach to claims process. Detail-oriented, systematic and skilled in identifying exposures and proposing actionable solutions.
Overview
19
19
years of professional experience
Work History
AMD Senior Claims Representative
Grange Insurance
02.2018 - 01.2024
- Complete thorough and complex coverage and liability investigations by examining damages, facts of loss, obtaining recorded interviews, and examining insurance contracts, for auto claims in Illinois, Michigan, Indiana, Georgia, Minnesota, Wisconsin, Iowa, Virginia, Tennessee, Pennsylvania, and Ohio
- Prepare claims for subrogation and/or arbitration if necessary.
Commercial Auto Claims Representative
Grange Insurance
02.2019 - 12.2020
AMD Claims Representative I
Grange Insurance
06.2014 - 02.2018
AMD Claims Representative Trainee
Grange Insurance
06.2014 - 08.2014
- Received extensive training from current managers, executives and past trainees
- Investigated and handled Auto Material Damage (AMD) claims within the state of Ohio
- Reviewed and processed vehicle total losses within the scope of legal and regulatory policies
- Reviewed and educated each other with other states policies and procedures.
Claims Adjuster
Bekins A-1 Movers
09.2012 - 05.2014
- Processed military and inconvenience claims for losses, damages, and late deliveries
- Set up all inspections and repairs with local furniture shops.
Teacher
YMCA Community Child Care Center
10.2010 - 01.2012
- Teacher in a 2-year-old room for 15 children daily
- Handled and distributed breakfast, lunch, and snacks
- Introduced children to potty training
- Engaged in activities with children such as reading, songs, dancing, and crafts.
Telephone Sales Representative
Charitable Resource Foundation
03.2005 - 07.2005
- Called for various campaigns including The American Deputy Sheriffs Association, Children's Cancer Dream Network, Kids Wish Foundation, and The American Homeless Veterans Association
Education
Bachelor of Science in Psychology -
Western Illinois University
Macomb, IL05.2012
Skills
- Teamwork and Collaboration
- Decision-Making
- Recordkeeping Organization
- Team Collaboration
- Patient contact
- Appointment Scheduling
- Policy Interpretation
- Claims adjustment
- Coverage Verification
- Claims Processing
- Documentation Review
- Policy Knowledge
Accomplishments
- Elected member of “Claims Pledge Champion” committee, which focuses on implementing higher customer service standards through all aspects of the business.
- Actively pursuing Associate in Claims Designation through The Institutes.
- Completed a training in Columbus Ohio
Skills Used
Demonstrated ability to sell
Strong work ethic and ability to multitask
Competitive and results oriented
Ability to develop and cultivate relationships
Excellent problem solving, communication, and organizational skills
Time management
Roles And Responsibilities
Complete thorough and complex coverage and liability investigations by examining damages, facts of loss, obtaining recorded interviews, and examining insurance contracts, for auto claims in Illinois, Michigan, Indiana, Georgia, Minnesota, Wisconsin, Iowa, Virginia, Tennessee, Pennsylvania, and Ohio. Prepare claims for subrogation and/or arbitration if necessary.
Timeline
Commercial Auto Claims Representative
Grange Insurance
02.2019 - 12.2020
AMD Senior Claims Representative
Grange Insurance
02.2018 - 01.2024
AMD Claims Representative I
Grange Insurance
06.2014 - 02.2018
AMD Claims Representative Trainee
Grange Insurance
06.2014 - 08.2014
Claims Adjuster
Bekins A-1 Movers
09.2012 - 05.2014
Teacher
YMCA Community Child Care Center
10.2010 - 01.2012
Telephone Sales Representative
Charitable Resource Foundation
03.2005 - 07.2005
Bachelor of Science in Psychology -
Western Illinois University
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