Kaitlyn Goldhardt
Perry,OH
Summary
Results-driven Subrogation Specialist known for high productivity and efficient task completion. Possess specialized skills in claims investigation, negotiation, and recovery strategies. Excel in analytical thinking, problem-solving, and communication, which enable successful resolution of subrogation cases. Bring focused approach to maximizing recoveries while maintaining compliance with legal standards and client policies.
Overview
4
4
years of professional experience
Work History
Subrogation Specialist
Progressive Insurance
03.2025 - Current
- Analyze claim documentation, police reports, recorded statements, and other supporting evidence to defend adjusters' liability decisions and identify subrogation opportunities.
- Prepare and submit detailed liability arbitration filing, presenting well-supported argument backed by evidence and applicable negligence standards
- Collaborated with internal departments and external insurance representatives to resolve claims and recover losses effectively.
- Managed fast-paced, diary-driven workload across multiple claim management systems, completing time-sensitive tasks to support timely claim resolution.
Salvage Rep Sr.
Progressive Insurance
02.2024 - 03.2025
- Manage end-to end salvage title transfer process, ensuring accurate and timely completion of ownership documentation while maintaining compliance with state regulations.
- Resolved complex title issues, including unperfected titles, by researching documentation requirements and coordinating with customers, lienholders, and state agencies to ensure compliance and timely resolution.
- Acted as Subject Matter Expert (SME), guiding teammates and resolving complex title and ownership scenarios.
- Trained and mentored new hires on salvage processes, systems, and best practices to support onboarding and team development.
- Managed high-volume workload, consistently exceeding expectations for claim count and handling times.
Centralized Support Rep (Salvage)
Progressive Insurance
11.2022 - 03.2025
- Exceeded daily metrics by processing 25-30 claims, averaging 48 claims per day.
- Handled inbound and outbound calls and managed electronic communications with lienholders about title status and lien releases for total loss vehicles.
- Managed ClaimPro diary for VA, MD, DE, and DC claims to ensure timely processing.
- Monitored state changes related to addresses and guidelines for titles and lien releases.
- Trained new hires on departmental procedures and provided continuous support throughout training.
Education
High School Diploma -
Madison High School
Madison, OH05-2015
Skills
- Diary & Workload Management
- Time Management & Prioritization
- Team Leadership & Mentorship
- Claim analysis
- Collaborative Team Player
- Cross-System Navigation (Claimpro, E-Subro Hub, Arbitration Forums)
- Subrogation recovery
- Liability arbitration
Timeline
Subrogation Specialist
Progressive Insurance
03.2025 - Current
Salvage Rep Sr.
Progressive Insurance
02.2024 - 03.2025
Centralized Support Rep (Salvage)
Progressive Insurance
11.2022 - 03.2025
High School Diploma -
Madison High School