Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Hi, I’m
Amanda Bradbury
Patient Ambassador
Amarillo,TX
Summary
Overview
9
years of professional experience
Work History
Area Wide Answering Service
Telephone Operator
02.2017 - 10.2018
Job overview
- Operated switchboard and routed incoming calls to appropriate departments.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Maintained accurate records of calls placed and received.
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
Casa Viejos Senior Home
Medication Technician
02.2017 - 10.2018
Job overview
- Reviewed patient progress to document effects of any prescribed medication.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
SodexoAmarillo, TX
Patient Ambassador
12.2025 - Current
Job overview
- Enhanced patient satisfaction by promptly addressing concerns and providing empathetic support during their healthcare journey.
- Managed patient complaints or concerns in a timely manner, working alongside healthcare providers to address issues and implement necessary changes.
- Improved hospital''s reputation for excellent patient care by consistently delivering compassionate assistance to patients and families.
- Developed strong relationships with patients, fostering trust through open communication and attentive listening skills.
- Proactively identified potential issues affecting patient satisfaction by conducting regular rounds on assigned units or areas within the facility.
Newport Healthcare Pleasanton, CA
Care Coordinator 3/Behavioral Health Specialist
07.2023 - 10.2025
Job overview
- Built strong relationships with clients to deliver emotional support and companionship.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Used company software and databases to maintain records of services performed and patient conditions.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Cheveron
Cashier/ Store Operations
08.2018 - 03.2019
Job overview
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
Education
Contra Costa Medical Career CollegeAntioch, CA
Certificate from Administrative Medical Assistant Billing & Coding
01-2017
University Overview
Phoenix High SchoolLivermore, CA
High School Diploma
01-2005
University Overview
Skills
- Multidisciplinary team collaboration
- Organizational standards
- At-home care instruction
- Policy adherence
- Medical terminology
- Crisis intervention
- Healthcare
- HIPAA compliance
- Client relationship management
- Data entry
- Clear communication
- Conflict resolution
- Patient advocacy
- Teamwork and collaboration
- Customer service
- Punctual and hardworking
- Problem-solving abilities
- Calm and effective under pressure
- Reliability
- Excellent communication
- Caring and empathetic
- Adaptability and flexibility
- Documenting and recording information
- Customer relationship management
- Risk assessment
- Building rapport and credibility
- Billing procedures
Timeline
Patient Ambassador
Sodexo
12.2025 - Current
Care Coordinator 3/Behavioral Health Specialist
Newport Healthcare
07.2023 - 10.2025
Cashier/ Store Operations
Cheveron
08.2018 - 03.2019
Telephone Operator
Area Wide Answering Service
02.2017 - 10.2018
Medication Technician
Casa Viejos Senior Home
02.2017 - 10.2018
Contra Costa Medical Career College
Certificate from Administrative Medical Assistant Billing & Coding
Phoenix High School
High School Diploma