Amanda Bravo
Corona,CA
Summary
Experienced with managing guest services operations and ensuring high levels of customer satisfaction. Utilizes effective problem-solving strategies and team leadership to streamline operations. Track record of fostering positive guest experiences and maintaining service standards.
Overview
7
7
years of professional experience
Work History
Guest Services Supervisor
Glen Ivy Hot Springs
Corona
12.2025 - Current
- Coordinated guest check-in, check-out, and reservation support across spa services.
- Supervised guest services team at Glen Ivy Hot Springs front desk operations.
- Resolved guest concerns with professional service and clear communication.
Resort Coordinator and Educator
Glen Ivy Hot Springs
09.2023 - 12.2025
- Managed front desk operations to ensure smooth guest check-ins, efficient appointment scheduling, and a welcoming environment.
- Oversaw front-area activities to ensure guest inquiries were addressed quickly and effectively.
- Coordinated interdepartmental communication to enhance workflow and resolve issues promptly.
- Oversaw front-area activities, ensuring timely and effective responses to guest inquiries.
- Created and maintained staff schedules, assigning workstations strategically to support an efficient check-in process.
- Collaborated with team members to align tasks with strengths, improving team cohesion and service quality.
Barista/Cashier Team Lead
Sunrise Grind
09.2019 - 12.2023
- Trained and mentored new baristas on drink preparation, equipment use, and customer service best practices, enhancing team competency and service quality.
- Delivered exceptional service by efficiently processing orders and maintaining accuracy, contributing to a welcoming environment for guests.
- Built strong relationships with regular customers through personalized service and a positive attitude, increasing customer loyalty and repeat business.
Education
Diploma in Medical Office Administration - Medical Assistant
Concorde Career College
Garden Grove, CAHigh School Diploma -
Foothill High School
Santa Ana, CASkills
- POS systems
- Scheduling software
- Customer service
- Staff training
- Conflict resolution
- Problem solving
- Attention to detail
- Time management
- Teamwork and collaboration
Timeline
Guest Services Supervisor
Glen Ivy Hot Springs
12.2025 - Current
Resort Coordinator and Educator
Glen Ivy Hot Springs
09.2023 - 12.2025
Barista/Cashier Team Lead
Sunrise Grind
09.2019 - 12.2023
Diploma in Medical Office Administration - Medical Assistant
Concorde Career College
High School Diploma -
Foothill High School