Toni Hale
Jonesboro,GA
Summary
Offering background in customer service and team leadership, with readiness to learn and grow in hospitality environment. Contributes understanding of client needs and conflict resolution, aiming to enhance guest experience and improve team performance. Ready to use and develop interpersonal and organizational skills in Guest Services Supervisor role.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Guest Services Supervisor
Holiday Inn Express Hotel Suites
Hapeville, GA
11.2024 - Current
- Supervised daily operations to ensure efficient service and compliance with company standards.
- Trained and mentored team members on operational procedures and customer service excellence.
- Managed inventory control processes, optimizing stock levels to reduce waste and increase availability.
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to guest inquiries, issues, and emergencies with professionalism
- Prepared daily financial reports and ensured accurate records for management
Store Manager
Shell Food Mart
Jonesboro, GA
09.2022 - 07.2025
- Process customer purchases quickly and accurately using POS systems.
- Maintain a clean and organized checkout area
- Restock shelves and manage inventory levels
- Assist with opening/closing procedures and perform shift audits
- Implemented safety protocols, promoting a safe working environment for staff and customers.
- Conducted performance evaluations, providing constructive feedback to enhance team productivity.
- Completed store opening and closing procedures and balanced tills.
Bar Manager/Lead Server
Whiskey BBQ
Riverdale, GA
08.2022 - 11.2024
- Crafted a wide variety of cocktails and drink specials in a high-volume setting
- Maintained cleanliness and organization of the bar area
- Managed tabs and processed customer payments accurately
- Engaged with patrons to create a welcoming and enjoyable atmosphere
- Restocked inventory and ensured compliance with alcohol service laws
- Managed inventory levels to ensure product availability and minimize waste.
- Fostered a positive team environment through effective communication and motivation strategies.
Education
Associate of Science - Interdisciplinary Studies
Atlanta Technical College
Atlanta, GA05-2027
High School Equivalency -
Mt. Zion High School
10-2005
Skills
- Customer Service
- Cash Handling
- POS Systems
- Inventory Management
- Team Leadership
- Bartending
- Front Desk Operations
- Microsoft Office
- Night Audit
- Conflict management
- Guest relations
Certification
Business and Customer Service Technology
Timeline
Guest Services Supervisor
Holiday Inn Express Hotel Suites
11.2024 - Current
Store Manager
Shell Food Mart
09.2022 - 07.2025
Bar Manager/Lead Server
Whiskey BBQ
08.2022 - 11.2024
Associate of Science - Interdisciplinary Studies
Atlanta Technical College
High School Equivalency -
Mt. Zion High School