Jose Alfaro
Coachella,CA
Summary
Proven leader in enhancing customer experiences, evidenced by a successful tenure at The Saguaro Palm Springs. Excelled in conflict management and customer relationship management, boosting guest satisfaction and team efficiency. Skilled in both team training and leadership, consistently achieving results through strategic planning and effective communication.
Overview
3
3
years of professional experience
Work History
Guest Services Supervisor
The Saguaro Palm Springs
02.2024 - Current
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Supported team members by offering constructive feedback and coaching as needed.
- Reviewed upcoming events and planned for expected challenges.
Football Coach
Coachella Valley Unified School District
08.2022 - 09.2024
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
- Encouraged sportsmanship and teamwork among players both on the field and during off-field activities.
- Worked with offensive and defensive coaches to develop cohesive football program.
Sales Associate
AutoZone
11.2023 - 07.2024
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
Warehouse Supervisor
Crown Meats
08.2021 - 11.2022
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
Education
Coachella Valley High School
Thermal, CASkills
- Customer service standards
- Conflict Management
- Customer Relationship Management
- Team Training
- Front Office Support
- Teamwork and Leadership
- Customer Service
- Guest Services
Languages
Spanish
Native or Bilingual
French
Limited Working
Timeline
Guest Services Supervisor
The Saguaro Palm Springs
02.2024 - Current
Sales Associate
AutoZone
11.2023 - 07.2024
Football Coach
Coachella Valley Unified School District
08.2022 - 09.2024
Warehouse Supervisor
Crown Meats
08.2021 - 11.2022
Coachella Valley High School
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