Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Britton

Bartlesville,OK

Summary

To use these skills and abilities to help manage and grow the company efficiently, with professionalism, honesty, and dignity. To be promoted within the company based on performance, attendance, skills, and abilities.

Upbeat and analytical problem-solver with knack for understanding complex systems and processes. Holds solid grasp of provisioning workflows and database management, along with advanced Excel skills. Ready to enhance operational efficiency and data accuracy in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Service Delivery Provisioning Analyst

SageNet LLC
10.2023 - Current
  • Utilize SAP, Servicenow, and Salesforce to track orders from order placement to installation
  • Reviewing and analyzing documents for relevance, privilege, and confidentiality
  • Successfully communicate with ISPs to ensure timely order and install telecom circuits to meet customer expectations
  • Utilize Connectbase, Broadbandnow, and other online tools to prequalify customer locations for telecom circuit delivery options
  • Work with internal departments to ensure proper workflow and efficiency
  • Work with customers to ensure their needs are met while keeping with internal processes and procedures
  • Improved provisioning accuracy by reviewing and updating inventory records.
  • Analyzed customer requests for timely and efficient resource allocation.

SAP Order Processing Specialist

SageNet LLC
07.2023 - 10.2023
  • Accurately entered order details into Sagenet’s SAP database
  • Successfully and effectively communicated with Customer Success Manager to confirm orders and customer due dates
  • Ensured accuracy in order processing by verifying customer information and product details.

Project Escalations Specialist

Diversified Systems Resources
06.2021 - 07.2023
  • Manage high level communication with customers and internal leadership on all escalations from engagement to resolution
  • Provide updates daily to customers and their upper management team members as well as internal leadership
  • Acting proactively to prevent future issues and escalations
  • Enhanced team efficiency by developing specialized training materials.
  • Collaborated with cross-functional teams to drive project success.

Project Manager

Diversified Systems Resources
01.2020 - 06.2021
  • Daily communicated with multiple customers to inform on project progression, escalations, and fact finding with intent to move projects to completion
  • Acted as a main POC for customer escalations and investigate concerns as they arise
  • Independently maintained a workload of 18-20 projects
  • Hosted and participated in customer facing and internal calls
  • Maintained and managed accountability for the progression of projects from start to finish
  • Built rapport with clients and internal DSR teams, using relationships and active listening to anticipate needs and problem solve situations
  • Created reports and agendas on a daily, weekly, and monthly basis
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.

Provisioning Agent/Team Lead

Diversified Systems Resources
10.2017 - 01.2020
  • Trained and led a team of 5
  • Managed the workload of 34 projects
  • Worked projects beginning to completion while assigning tasks to fellow team members
  • Worked with internal departments to ensure proper workflow and efficiency
  • Worked with customers to ensure their needs were met while keeping with internal processes and procedures
  • Successfully communicated with ISPs to ensure timely install of telecom circuits to meet customer expectations
  • Handled all aspects of order management from processing to invoicing, streamlining workflow for enhanced efficiency.
  • Collaborated with cross-functional teams to resolve issues, improving overall service quality.

Education

High School Diploma -

Lakeland High School
Lagrange, IN

No Degree -

Davenport University
Grand Rapids, MI

Skills

  • Customer service
  • Interpersonal skills
  • Written communication
  • Verbal communication
  • Time management
  • Task management
  • Organization
  • Comfort with technology
  • Proficiency with Microsoft tools
  • Remote communication tools
  • Outlook
  • Teams
  • Data analysis
  • Resource allocation
  • Process optimization

Timeline

Service Delivery Provisioning Analyst

SageNet LLC
10.2023 - Current

SAP Order Processing Specialist

SageNet LLC
07.2023 - 10.2023

Project Escalations Specialist

Diversified Systems Resources
06.2021 - 07.2023

Project Manager

Diversified Systems Resources
01.2020 - 06.2021

Provisioning Agent/Team Lead

Diversified Systems Resources
10.2017 - 01.2020

High School Diploma -

Lakeland High School

No Degree -

Davenport University

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Amanda Britton