Amanda Brooks
North Wilkesboro,NC
Summary
Professional with strong background in project support, ready to drive results and adapt to changing needs. Demonstrates exceptional skills in team collaboration, problem-solving, and effective communication. Known for reliability, organizational excellence, and ability to manage multiple priorities seamlessly. Equipped to support project success through strategic planning and meticulous execution.
Overview
12
12
years of professional experience
Work History
Project Support Professional
Lowe's
07.2017 - Current
- Implemented innovative tracking methods for consistently meeting project deadlines and goals.
- Improved overall team productivity with effective time management strategies and task prioritization.
- Served as a subject matter expert within multiple projects, offering valuable insights that contributed to overall success.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Zone Manager
Walmart
06.2012 - 07.2017
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
- Addressed customer complaints effectively, fostering strong relationships with clients through prompt resolution of issues.
- Promoted a positive work culture among employees by recognizing their achievements regularly and providing constructive feedback where necessary.
- Managed inventory levels to minimize stockouts while reducing excess inventory costs, maintaining optimal product availability.
- Monitored cash handling procedures closely to prevent losses from theft or mismanagement of funds at check-out stations.
- Streamlined workflows by optimizing the layout of the front-end zone for increased efficiency during peak hours.
- Delivered superior levels of customer service by empowering employees to address client concerns proactively, fostering a culture of excellence within the front-end zone.
Education
High School Diploma -
Cornerstone Christian Correspondence School
Townsend, GASkills
- Customer Service
- Problem-solving abilities
- Multitasking
- Reliability
- Microsoft Excel
- Professional telephone demeanor
- Documentation
Timeline
Project Support Professional
Lowe's
07.2017 - Current
Zone Manager
Walmart
06.2012 - 07.2017
High School Diploma -
Cornerstone Christian Correspondence School