AMANDA BROWN
Houston,TX
Summary
Operational Support Specialist with more than 15 years of experience with an American multinational banking and financial services company, ranked as the largest US bank, and the second largest bank in the world, by assets. Exemplary record of consistently meeting deadlines and meeting or exceeding production goals. Areas of expertise include: Check Processing and Balancing, Equipment Maintenance,Vault Security, Quality Control, General Ledger Accounts, 10-Key by touch, Attention to Detail, Reliability, Dedication, Organized
Overview
42
42
years of professional experience
Work History
PM Lead Clerk
Brinks Incorporated
04.2016 - Current
- Provide first line supervision to 20 Vault employees
- Oversee daily vault operations including but not limited to inventory management, opening and closing of branch and vault check in/out
- Secure inventories by executing controls and ensuring strict compliance with security procedures
- Maintain and provide quality customer service and good communications with customer base
- Ensure activities are performed in compliance with company policies and procedures as well as state and federal laws and regulations
- Maintain accurate records, handle customer inquiries, and balance transactions daily
- Cross-train and perform other duties as assigned
RBO Lead Clerk
JPMorgan Chase & Co
01.1983 - 04.2016
- Responsible for meeting end of night deadline for check deposits
- Insure all check deposits are processed accurately and timely
- Escalate issues when necessary
- Research outages and resolve customer differences
- Prepare customer corrections and provide appropriate documentation necessary for Audit purposes
- Process checks on I-Tran, 3000T's and Paninis
- Oversee 90-day retention process for checks which include tracking, monitoring and destruction
- Assist Receiving area with incoming deposits
- Perform monthly site audits and bi-weekly privacy inspections
- Provide management with monthly Check and Cash production stats
- Schedule all maintenance for check equipment which includes entering information into tracking system and closing ticket once all repairs are completed
- Review process and recommend changes as needed
Education
Graduate -
Sam Houston Senior High School
Houston, TXSkills
- Data Collection
- Report Generation
- Data Entry
- Paperwork Processing
- Problem-solving abilities
- Team Development
- Professional telephone demeanor
- Money handling abilities
- Customer Relations
- Time Management
- Critical Thinking
- Complaint resolution
- Customer Service
Timeline
PM Lead Clerk
Brinks Incorporated
04.2016 - Current
RBO Lead Clerk
JPMorgan Chase & Co
01.1983 - 04.2016
Graduate -
Sam Houston Senior High School
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