Amanda Brown
Kingsland
Summary
Results-oriented General Manager with expertise in operational efficiency and customer relationship management. Led inventory management and personnel training initiatives, cultivating a collaborative team environment that improved service quality and increased sales. Committed to driving business success through strategic planning and effective communication.
Overview
24
24
years of professional experience
Work History
General Manager
Budget Golf Carts
St. Marys
02.2024 - Current
- Directed daily operations of golf cart rental and sales to optimize service delivery.
- Managed inventory levels and procurement of golf cart supplies.
- Implemented marketing strategies to enhance brand visibility and sales.
- Coordinated maintenance schedules for fleet of golf carts to ensure operational reliability.
- Ensured compliance with safety regulations in operations and equipment usage.
- Fostered positive relationships with vendors and suppliers for better service quality.
- Managed daily business operations encompassing budgeting, staffing, scheduling, inventory control, customer service, and sales to achieve seamless workflow.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created a positive work environment by developing team-building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Oversaw product development initiatives from concept through completion stages.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Mitigated business risks by working closely with staff members and assessing performance.
Parts Manager
Xl Carts
Fernandina Beach
07.2021 - 02.2024
- Prepared and managed the parts department budget, including forecasting and expense control.
- Oversaw procurement processes to secure timely availability of essential components for operations.
- Managed inventory control for parts and supplies in custom golf cart operations.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Maintained accurate records of parts usage and stock levels, supporting effective inventory management.
- Developed and implemented parts department policies and procedures, enhancing operational efficiency.
- Trained staff on best practices for parts handling and inventory management.
- Coordinated with service teams to identify parts needs for customer repairs.
- Developed efficient workflows for order fulfillment and inventory replenishment.
- Collaborated with vendors to negotiate pricing and delivery schedules for parts.
- Developed and maintained positive working relationships with vendors.
- Implemented safety procedures for handling hazardous materials in the warehouse.
Customer Service Representative
State Farm Danny Dupree Insurance
Jacksonville
07.2018 - 07.2021
- Collected information from potential insured individuals to deliver accurate quotes for auto and home insurance.
- Assisted in managing client accounts, gathering personal information to identify optimal policies tailored to client needs.
- Manage account data for approximately 5000+ accounts utilizing online workflows to issue notices, post policy and other information updates, submit changes, request credits, question billings and cancellations and other account-related tasks.
- Communicate daily with Underwriting, claims and billing to properly assist client needs.
- Calculate premiums, refunds, commissions, adjustments, and new reserve requirements, using insurance rate standards. Check computations of interest accrued, premiums due, and settlement surrender on loan values.
- Completed finalization of bank deposits for accurate financial records.
Account Assistant
Harden Insurance
Yulee
06.2015 - 04.2018
- Assisted in managing client accounts, collected personal information, and researched carrier policies to secure optimal rates and coverage as liaison between clients and insurance companies.
- Manage account data for approximately 1800+ accounts utilizing online workflows to issue notices, post policy and other information updates, submit changes, request credits, question billings and cancellations and other account-related tasks.
- Composed correspondence, prepared financial policies and applications, transcribed and reviewed data for completeness and accuracy, and processed incoming electronic and USPS mail.
- Calculate premiums, refunds, commissions, adjustments, and new reserve requirements, using insurance rate standards. Check computations of interest accrued, premiums due, and settlement surrender on loan values.
- Monitored and inventoried property and supplies, coordinating maintenance and vendor delivery issues to ensure operational efficiency.
- Trained new receptionists in office practices and call management.
Food Service: Customer Service, Cashier, Hostess
Jimmy's Pizza Pasta & Subs
Duncanville
08.2005 - 01.2006
- Took orders, offered menu advice, and delivered food and beverage service to customers while maintaining clean work areas.
- Resolved customer complaints to enhance satisfaction and improve overall dining experience.
- Processed sales and transactions, accurately balancing cash register at end of shifts.
Food Service: Customer Service, Cashier, Hostess
Pizza Hut
Virginia Beach
10.2001 - 06.2005
- Took orders and provided menu advice to enhance customer dining experience while maintaining clean work areas.
- Addressed customer complaints promptly to ensure satisfaction and loyalty.
- Processed sales and balanced cash register efficiently to ensure accurate transactions.
Food Service: Customer Service, Cashier, Hostess
Friendly's
Virginia Beach
06.2002 - 08.2002
- Took orders, provided menu recommendations, and delivered food and beverage service to customers while maintaining clean work areas.
- Resolved customer complaints with effective solutions, enhancing overall customer satisfaction.
- Processed sales and transactions accurately while balancing cash register at end of shifts.
Education
Introduction to Property and Casualty Insurance -
03.2018
440 Designation -
Insurance Customer Service Representative
11.2016
Diploma -
Landstown High School
Virginia Beach, VA01.2003
Skills
- Project management
- Operational efficiency
- Personnel Management
- Training
- Customer management
- Inventory management
- Data Analysis
- Records management
- Organizational skills
References
Available upon request
Affiliations
Board Member/ Sponsor - Katelyn's Ride for Autism
Timeline
General Manager
Budget Golf Carts
02.2024 - Current
Parts Manager
Xl Carts
07.2021 - 02.2024
Customer Service Representative
State Farm Danny Dupree Insurance
07.2018 - 07.2021
Account Assistant
Harden Insurance
06.2015 - 04.2018
Food Service: Customer Service, Cashier, Hostess
Jimmy's Pizza Pasta & Subs
08.2005 - 01.2006
Food Service: Customer Service, Cashier, Hostess
Friendly's
06.2002 - 08.2002
Food Service: Customer Service, Cashier, Hostess
Pizza Hut
10.2001 - 06.2005
Introduction to Property and Casualty Insurance -
440 Designation -
Insurance Customer Service Representative
Diploma -
Landstown High School