Amanda Bruns
Poplar Bluff
Summary
Dedicated Direct Support Professional with expertise in compassionate caregiving, client support, and enhancing client independence. Proven ability to adapt communication techniques and problem-solve effectively to meet diverse client needs.
Empathetic and adaptable professional with extensive experience in direct support services. Known for strong communication and problem-solving skills, contributing to enhanced client well-being and independence through personalized care plans and emotional support.
Experienced support professional prepared for this role, bringing strong focus on team collaboration and achieving results. Skilled in providing personalized care, communication, and problem-solving. Known for flexibility and reliability, adapting to changing needs seamlessly. Proven ability to foster positive, supportive environment.
Experienced with providing comprehensive care and support to diverse client populations. Utilizes effective communication and interpersonal skills to foster positive relationships. Track record of maintaining safe and supportive environment tailored to individual needs.
Attentive [Job Title] passionate about offering expert support for emotional, physical and mental needs. Caring, vigilant and devoted to patients. Bringing top-notch multitasking, organizational, and conflict management skills.
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Sevita
Poplar Bluff, MO
10.2025 - Current
- Facilitated daily living activities to promote individual independence and enhance quality of life.
- Collaborated with team members to implement personalized care plans for clients.
- Monitored client behavior and reported changes to ensure optimal support and safety.
- Provided emotional support and companionship to promote mental well-being among clients.
- Documented client progress and incidents accurately to maintain compliance with care standards.
- Assisted individuals with daily living activities to enhance independence and quality of life.
Direct Support Professional
Ozark Behavioral Health
Poplar Bluff, MO
10.2024 - 09.2025
- Assisted in transportation arrangements for clients to attend appointments and community events.
- Engaged clients in recreational activities to encourage social interaction and physical health.
- Adapted communication techniques to effectively connect with diverse client populations.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted disabled clients to support independence and well-being.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
- Transported clients to medical and dental appointments to provide support.
- Monitored progress and documented patient health status changes to keep care team updated.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
- Liaised with healthcare professionals to coordinate care, ensuring comprehensive support for clients.
- Enhanced individual care plans by collaborating closely with healthcare professionals, ensuring tailored support for each client.
- Advocated for clients' needs and rights in various settings, enhancing their quality of life.
- Improved clients' daily living skills with hands-on teaching and encouragement, promoting independence.
- Supported clients in managing their finances and personal administration, fostering greater independence.
- Assisted with personal care tasks, respecting clients' dignity and promoting self-reliance.
- Enhanced communication skills of non-verbal clients using alternative communication devices.
- Provided emotional and practical support to individuals, fostering positive and supportive living environment.
- Conducted daily documentation of clients' progress and incidents, maintaining accurate and up-to-date records.
- Trained new staff on best practices in direct support, elevating overall quality of care provided.
- Managed crisis situations effectively, maintaining calm and ensuring safety of clients and staff.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Transported clients to and from medical appointments with safety and efficiency.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Maintained entire family's schedule and organized events.
- Provided emotional support and companionship to promote mental well-being among clients.
- Monitored client behavior and reported changes to ensure optimal support and safety.
Housekeeping Manager
Super 8 Hotel
Poplar Bluff, MO
06.2021 - 09.2024
- Supervised daily housekeeping operations to ensure cleanliness and guest satisfaction.
- Trained and mentored staff on best practices for room cleaning and maintenance.
- Developed and implemented efficient workflows to optimize cleaning schedules and resource allocation.
- Monitored inventory levels of cleaning supplies, ensuring timely reordering to prevent shortages.
- Conducted inspections of guest rooms and common areas to uphold hotel standards of cleanliness.
- Resolved guest complaints related to housekeeping services, enhancing overall customer experience.
- Collaborated with front desk staff to coordinate room readiness for incoming guests efficiently.
- Worked with front desk to respond promptly to all guest requests.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Communicated repair needs to maintenance staff.
- Managed staff of [Number] housekeepers.
- Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
- Managed team productivity and workflow to exceed quality standards.
- Managed labor costs effectively by monitoring staffing needs based on occupancy levels and adjusting schedules accordingly to maximize efficiency without compromising service quality.
- Collaborated with other departments to coordinate special events and ensure seamless execution of services across all areas of the hotel.
- Increased room readiness rates through close monitoring of room status reports and effective communication with front desk personnel.
- Placed orders for housekeeping supplies and guest toiletries.
- Enhanced guest satisfaction by maintaining a high standard of cleanliness and orderliness in all hotel areas.
- Promoted a culture of teamwork within the housekeeping department by fostering open communication channels among employees at all levels.
- Coordinated household cleaning service operations and managed client relations.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Developed a strong network within the housekeeping community to stay informed about best practices and industry trends for continuous improvement in department operations.
- Managed laundry sorting, washing, drying, and ironing.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
Pharmacy Technician
East Side Discount Pharmacy
Poplar Bluff, MO
02.2014 - 04.2021
- Processed prescription orders efficiently, ensuring accurate medication dispensing and patient safety.
- Assisted pharmacists in managing inventory levels, facilitating timely restocking of medications and supplies.
- Trained new pharmacy technicians on operational procedures and customer service standards, enhancing team performance.
- Conducted medication therapy management reviews to improve patient adherence and health outcomes.
- Implemented workflow improvements that reduced prescription processing time and increased customer satisfaction rates.
- Oversaw daily pharmacy operations, ensuring compliance with state regulations and company policies for quality assurance.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Counted, measured, and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Collected co-payments or full payments from customers.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Conducted patient follow-ups to confirm medication effectiveness and address concerns.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
- Supported insurance claim processing, facilitating smoother patient transactions.
- Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
- Managed medication inventory, ensuring availability of all necessary drugs.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Developed patient education materials on medication management, contributing to community health awareness.
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
- Conducted routine checks of pharmaceutical stocks to maintain quality control.
- Educated patients on medication usage and precautions, enhancing patient understanding and safety.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Managed opening and closing duties for pharmacy.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Set up and modified patient profiles to include current medications and insurance details.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Coordinated verification and filling of more than [Number] daily prescriptions in high-volume [Type] pharmacy environment.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
Education
Poplar Bluff Senior High School
Poplar Bluff, MO05-2001
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Compassionate caregiving
- Medication administration
- Behavioral management
- Client documentation
- Housekeeping tasks
- Decision-making support
- Health and safety requirements
- Relationship building
- Transportation
- Appointment scheduling
- Disability awareness
- Client transportation
- ADL support
- Goal setting
- Social skills development
- Team collaboration
- Patient management
- Patient assessments
- Care plan assessment
- Nutrition
- Nutrition support
- Multitasking and organization
- Daily living support
- Empathy and patience
- HIPAA compliance
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Case documentation
- Behavioral support
- Positive reinforcement
- Client advocacy
- Conflict resolution
- Life skills training
- Record keeping
- De-escalation techniques
- Mobility assistance
- Self-care promotion
- Report writing
- Emotional intelligence
- Charting and documentation
- Healthcare
- Personal care assistance
- Hygiene assistance
- Community activities
- State regulations
- First aid and CPR
- Health services
- Support plan management
- CPR certification
- Fast learner
- Critical thinking
- Documentation and recordkeeping
- First aid certification
- Medication management
- Attentive to people
- Cooking meals
- Certified in CPR/AED
- Clear communication
- Housekeeping
Certification
- First Aid/CPR Certified
Timeline
Direct Support Professional
Sevita
10.2025 - Current
Direct Support Professional
Ozark Behavioral Health
10.2024 - 09.2025
Housekeeping Manager
Super 8 Hotel
06.2021 - 09.2024
Pharmacy Technician
East Side Discount Pharmacy
02.2014 - 04.2021
Poplar Bluff Senior High School