Amanda Budde
Florence,SC
Summary
Dynamic Customer Service Representative with a proven track record at the Social Security Administration, excelling in conflict resolution and relationship building. Expert in payment processing and adept at managing customer grievances, ensuring compliance and operational efficiency. Committed to delivering exceptional service and fostering collaboration to achieve organizational goals.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Social Security Adminstration
Florence, SC
09.2010 - 03.2026
- Facilitated communication with claimants through phone and in-person interactions.
- Conducted phone interviews to assess candidate qualifications and fit for roles. Supported hiring teams by providing detailed feedback on interview outcomes. Assisted in scheduling and coordinating interview logistics.
- Facilitated conflict resolution processes to enhance team collaboration.
- Executed multiple tasks simultaneously to enhance operational efficiency.
- Facilitated Medicare enrollment processes to ensure compliance and accessibility for eligible individuals.
- Managed overpayment processing to ensure accurate financial records.
- Assisted in processing representative payee applications. Supported accurate accounting for client funds. Maintained organized records for financial transactions.
- Facilitated direct communication with hospitals and nursing facilities on behalf of clients.
- Managed timely processing of incoming correspondence.
- Resolved customer grievances by effectively managing irate clients.
- Delivered exceptional customer service and conducted follow-ups for national hotline inquiries.
- Facilitated training sessions for office staff on new technology implementation.
- Mastered and implemented new technologies as required.
- Managed end-to-end processing of disability claims to ensure timely resolution.
- Adapted daily responsibilities to meet evolving operational needs.
- Collaborated effectively with team members to achieve project objectives.
- Executed projects autonomously, ensuring timely completion and adherence to quality standards.
Education
Education
Francis Marion University
Florence, SCSkills
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution
Relationship building
Call center experience
Computer proficiency
Conflict resolution
Complaint handling
Complaint resolution
Payment processing
Client relations
Timeline
Customer Service Representative
Social Security Adminstration
09.2010 - 03.2026
Education
Francis Marion University