Amanda Burgett
Homosassa
Summary
Dynamic professional with extensive experience as a Brand Ambassador at VIPdesk Connect, excelling in conflict resolution and effective communication. Proven track record in enhancing member engagement and retention through strategic onboarding and support. Skilled in billing processes and data entry, consistently delivering exceptional customer service and fostering strong relationships.
Overview
11
11
years of professional experience
Work History
Brand Ambassador
VIPdesk Connect
Homosassa
02.2020 - Current
- Facilitated member onboarding and renewal processes to enhance engagement.
- Conducted account updates to maintain accurate member information.
- Guided members through website navigation via screen sharing for improved usability.
- Clarified functions and benefits of rewards program to maximize participation.
Customer Service Representative
Vivint Home Security
Homosassa
04.2017 - 10.2020
- Resolved customer billing issues and facilitated payment processes.
- Provided effective troubleshooting for equipment malfunctions.
- De-escalated customer concerns to enhance retention rates.
Customer Service Representative
Home Shopping Network
New Port Richey
05.2014 - 03.2017
- Executed phone order placements to ensure accurate and timely processing.
- Clarified product details and promotions to enhance customer understanding.
- Resolved billing inquiries to improve customer satisfaction and trust.
Education
High School Diploma -
Robinson High School
Tampa, FL12-1998
Skills
- Conflict resolution and problem-solving
- Billing and data entry
- Computer operation skills
- Team collaboration techniques
- Sales strategies and techniques
- Effective communication
Timeline
Brand Ambassador
VIPdesk Connect
02.2020 - Current
Customer Service Representative
Vivint Home Security
04.2017 - 10.2020
Customer Service Representative
Home Shopping Network
05.2014 - 03.2017
High School Diploma -
Robinson High School